Strategic Programme Manager: Telecom & Service Delivery

Menara Maxis

Kuala Lumpur

Hybrid

MYR 180,000 - 280,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Menara Maxis in Kuala Lumpur seeks a seasoned Programme Manager to lead complex, strategic programmes, coordinating across Maxis, MCMC, and partners to deliver outcomes and value. The role involves managing stakeholders, risk mitigation, and ensuring regulatory adherence.

The candidate will drive governance across Service Delivery, Procurement, and Audit processes. Ideal candidates have 5–8 years in PMO, telecom deployment, or related programmes, with a strong focus on documentation, reporting,

Qualifications

Bachelor's Degree in Engineering, Telecommunications, Project Management, Business Administration, Information Systems, or related discipline
5–8 years of experience in project management, PMO, programme coordination, telecommunications deployment, Learning and Training Development projects, or business operations.

Responsibilities

Coordinate Service Delivery by acting as the liaison between Maxis, MCMC, Technical Partners and Smart Services Operators across all NADI centres.
Track vendor (TP and Smart Services Operators) performance against MCMC KPI and guidelines; consolidate reports and escalate issues.
Process supporting documentation for MCMC claims to ensure timely fund recovery.
Execute procurement administration; verify proof-of-delivery, generate DROs, and perform SAP Goods Receipts.
Maintain comprehensive programme records to ensure audit readiness and transparency.
Facilitate MCMC documentation audits and ensure regulatory compliance.
Manage and monitor performance of Technical Partners & Smart Services Operators to meet outcomes.