Strategic Operations Analyst

Prudential Services Asia; Kuala Lumpur; Hybrid; MYR 60,000 - 120,000; Full time

Job summary

Prudential is seeking a Business Analyst to analyze processes, map requirements, and support strategic initiatives across Group Operations. You will collaborate with stakeholders, technology partners, and project teams to define needs and optimize workflows.

Responsibilities include requirements management, process improvement, data analysis, testing, UAT, and governance across markets. The role emphasizes delivering measurable business outcomes and cross-functional collaboration.

Qualifications

• Bachelor's degree in Business, Operations Management, Information Systems, Finance, Engineering, or related discipline.
• 3–7 years of experience in Business Analysis, Process Improvement, Operations Transformation, or Project Delivery.
• Experience working within large-scale operational environments.
• Strong understanding of business process analysis and requirements management.
• Experience supporting cross-functional projects and change initiatives.

Responsibilities

• Engage with stakeholders to understand business challenges, operational requirements, and strategic objectives.
• Elicit, document, analyze, and validate business requirements, user stories, process flows, and functional specifications.
• Translate business needs into actionable requirements for technology and operational teams.
• Facilitate workshops, interviews, and stakeholder discussions to gather requirements and drive alignment.
• Assess current processes and identify opportunities to improve efficiency, service quality, controls, and customer outcomes.
• Support operational transformation initiatives, including process redesign, automation, digitization, and workflow optimization.
• Develop current-state and future-state process maps and operating models.
• Conduct root-cause analysis and recommend practical solutions to business problems.
• Support end-to-end project delivery from requirements gathering through implementation and post-production stabilization.
• Partner with project managers, developers, operations teams, and business stakeholders to ensure successful execution.
• Assist in solution design reviews, testing activities, training, and deployment planning.
• Support change management activities and business readiness initiatives.
• Analyze operational performance data, trends, and key metrics to support decision-making.
• Develop reports, dashboards, and presentations to communicate insights and recommendations.
• Support business case development through quantitative and qualitative analysis.
• Track project benefits and operational performance improvements.
• Develop test scenarios, test cases, and acceptance criteria.
• Coordinate User Acceptance Testing (UAT) activities and defect resolution.
• Validate delivered solutions against business requirements and expected outcomes.
• Ensure quality standards are maintained throughout implementation.
• Lead coordinated implementation across multiple markets, balancing enterprise-wide consistency with local business, customer, and operational requirements.
• Define market sequencing, deployment waves, readiness criteria, localization requirements, and transition plans.
• Partner with market leaders and functional teams to align regulatory, process, technology, data, control, and resource requirements.
• Manage cross-market dependencies, common design decisions, local deviations, risks, and escalations through clear governance.
• Establish reusable implementation playbooks, standards, and lessons learned to accelerate replication, adoption, stabilization, and benefits realization across markets.
• Build strong relationships across Group Operations, Technology, Risk, Compliance, and Change teams.
• Support governance forums through preparation of documentation, status updates, and decision materials.
• Identify project risks, issues, dependencies, and escalate where appropriate.
• Ensure compliance with internal controls, governance standards, and regulatory requirements.

Skills

Business Analysis

Process Mapping & Redesign

Requirements Gathering

Operational Excellence

Root Cause Analysis

Problem Solving

Stakeholder Management

Change Impact Assessment

Documentation & Reporting

Workshop Facilitation

Education

Bachelor's degree in Business/IT/Engineering

Tools

Power BI

Tableau

Excel

Visio/Signavio

Jira/Azure DevOps

Business Case Development

Testing & UAT Management

Job description

Prudential is seeking a Business Analyst to analyze processes, map requirements, and support strategic initiatives across Group Operations. You will collaborate with stakeholders, technology partners, and project teams to define needs and optimize workflows.

Responsibilities include requirements management, process improvement, data analysis, testing, UAT, and governance across markets. The role emphasizes delivering measurable business outcomes and cross-functional collaboration.