Operations Transformation Analyst

Prudential; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Prudential in Malaysia is seeking a Business Analyst to support Group Operations by analyzing processes, gathering requirements, and driving improvement initiatives that enhance efficiency and customer outcomes.

The role collaborates with stakeholders, operations teams, technology partners, and project teams to translate business needs into actionable solutions and to ensure successful delivery across multiple markets.

Qualifications

• Bachelor's degree in Business, Operations Management, Information Systems, Finance, Engineering, or related discipline.
• 3–7 years of experience in Business Analysis, Process Improvement, Operations Transformation, or Project Delivery.
• Experience working within large-scale operational environments.
• Strong understanding of business process analysis and requirements management.

Responsibilities

• Engage with stakeholders to understand business challenges, operational requirements, and strategic objectives.
• Elicit, document, analyze, and validate business requirements, user stories, process flows, and functional specifications.
• Translate business needs into actionable requirements for technology and operational teams.
• Facilitate workshops, interviews, and stakeholder discussions to gather requirements and drive alignment.
• Support end-to-end project delivery from requirements gathering through implementation and post-production stabilization.
• Analyze operational performance data, trends, and key metrics to support decision-making.

Skills

Business analysis

Requirements gathering

Process mapping

Stakeholder management

Data analysis

Data visualization

Education

Bachelor's degree

Tools

Jira

Azure DevOps

Visio

Signavio

Job description

Prudential in Malaysia is seeking a Business Analyst to support Group Operations by analyzing processes, gathering requirements, and driving improvement initiatives that enhance efficiency and customer outcomes.

The role collaborates with stakeholders, operations teams, technology partners, and project teams to translate business needs into actionable solutions and to ensure successful delivery across multiple markets.