Global Operations Transformation Analyst

Prudential (Cambodia) Life Assurance; Kuala Lumpur; Sur place; MYR 60 000 - 110 000; Plein temps

Résumé du poste

Prudential (Cambodia) Life Assurance is seeking a Business Analyst, Group Operations to analyze business processes and support strategic initiatives across Group Operations. You will work with stakeholders, operations teams, and technology partners to define requirements, optimize processes, and ensure successful implementation of improvements that boost efficiency and outcomes.

The role emphasizes requirements management, process design, and cross-market delivery, with a focus on transforming

Qualifications

• Bachelor's degree in Business, Operations Management, Information Systems, Finance, Engineering, or related discipline.
• 3-7 years of experience in Business Analysis, Process Improvement, Operations Transformation, or Project Delivery.
• Experience in large-scale operational environments.
• Strong understanding of business process analysis and requirements management.
• Experience supporting cross-functional projects and change initiatives.

Responsabilités

• Engage with stakeholders to understand business challenges, operational requirements, and strategic objectives.
• Elicit, document, analyze, and validate business requirements, user stories, process flows, and functional specifications.
• Translate business needs into actionable requirements for technology and operational teams.
• Facilitate workshops, interviews, and stakeholder discussions to gather requirements and drive alignment.
• Assess current processes and identify opportunities to improve efficiency, service quality, controls, and customer outcomes.
• Support operational transformation initiatives, including process redesign, automation, digitization, and workflow optimization.
• Develop current-state and future-state process maps and operating models.
• Conduct root-cause analysis and recommend practical solutions to business problems.
• Support end-to-end project delivery from requirements gathering through implementation and post-production stabilization.
• Partner with project managers, developers, operations teams, and business stakeholders to ensure successful execution.
• Assist in solution design reviews, testing activities, training, and deployment planning.
• Support change management activities and business readiness initiatives.
• Analyze operational performance data, trends, and key metrics to support decision-making.
• Develop reports, dashboards, and presentations to communicate insights and recommendations.
• Support business case development through quantitative and qualitative analysis.
• Track project benefits and operational performance improvements.
• Develop test scenarios, test cases, and acceptance criteria.
• Coordinate User Acceptance Testing (UAT) activities and defect resolution.
• Validate delivered solutions against business requirements and expected outcomes.
• Ensure quality standards are maintained throughout implementation.
• Lead coordinated implementation across multiple markets, balancing enterprise-wide consistency with local requirements.
• Define market sequencing, deployment waves, readiness criteria, localization requirements, and transition plans.
• Partner with market leaders and functional teams to align regulatory, process, technology, data, control, and resource requirements.
• Manage cross-market dependencies, common design decisions, local deviations, risks, and escalations through governance.

Connaissances

Stakeholder management

Requirements management

Process improvement

Data analysis

Cross-functional collaboration

UAT coordination

Formation

Bachelor's degree in Business or related

Description du poste

Prudential (Cambodia) Life Assurance is seeking a Business Analyst, Group Operations to analyze business processes and support strategic initiatives across Group Operations. You will work with stakeholders, operations teams, and technology partners to define requirements, optimize processes, and ensure successful implementation of improvements that boost efficiency and outcomes.

The role emphasizes requirements management, process design, and cross-market delivery, with a focus on transforming