Head of Customer Solutions & UAT Delivery

Prudential Services Asia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Prudential Services Asia seeks an experienced leader to oversee a team of business analysts and ensure on-time delivery of life insurance projects. You will guide UAT and ORT planning, validate requirements, and coordinate production deployments across multiple teams.

The role requires strong communication, analytical skills and a track record of delivering under tight deadlines in a dynamic environment.

Qualifications

• Experience leading business analysts in insurance projects.
• Ability to interpret customer needs and identify solutions.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee and manage a team of SME (Executive, Specialist and Tester) to ensure project deliverables.
• Deliver business requirements and ensure UAT/ORT readiness and sign-off.
• Coordinate deployment to production and manage timelines and resources.

Skills

Leadership of BAs

Customer needs analysis

Communication skills

Analytical thinking

Tools

Excel

VBA

Word

PowerPoint

Job description

Prudential Services Asia seeks an experienced leader to oversee a team of business analysts and ensure on-time delivery of life insurance projects. You will guide UAT and ORT planning, validate requirements, and coordinate production deployments across multiple teams.

The role requires strong communication, analytical skills and a track record of delivering under tight deadlines in a dynamic environment.