Global Operations Transformation Lead

Prudential Services Asia; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Prudential Services Asia seeks a highly experienced Program Manager to lead Group Operations transformation initiatives. You will drive end-to-end delivery, governance, and benefits realization across multiple markets, coordinating with business, technology, and external partners.

The role emphasizes operating model changes, automation, and continuous improvement to enhance efficiency, customer outcomes, and scalability. Strong leadership is essential.

Qualifications

• Bachelor's degree in Business, Operations Management, Engineering, Information Technology, Finance, or related discipline.
• 8+ years of experience in Program Management, Transformation, Project Management, Operations Strategy, or Consulting.
• Proven experience leading large-scale, cross-functional business or operational transformation programs.
• Strong understanding of governance, risk management, and strategic delivery frameworks.
• Experience managing senior stakeholders across complex organizational environments.

Responsibilities

• Lead end-to-end delivery of strategic Group Operations programs and transformation initiatives.
• Develop program strategies, roadmaps, milestones, and implementation plans aligned to organizational priorities.
• Establish and manage program governance structures, workstreams, timelines, budgets, and deliverables.
• Ensure successful execution across multiple projects and interconnected initiatives.
• Drive accountability and delivery discipline across all stakeholders.
• Support implementation of operating model changes, process transformation, automation, digitization, and capability-building programs.
• Identify opportunities to improve operational efficiency, effectiveness, controls, and customer experience.
• Translate strategic objectives into executable initiatives and measurable outcomes.
• Drive continuous improvement and transformation agenda across Group Operations.
• Partner with senior business leaders, operations teams, technology functions, and external vendors to achieve program objectives.
• Build strong relationships across global and regional stakeholders.
• Facilitate executive decision-making through clear reporting, recommendations, and data-driven insights.
• Manage stakeholder expectations and navigate competing priorities.
• Lead coordinated implementation across multiple markets, balancing enterprise-wide consistency with local requirements.
• Define market sequencing, deployment waves, readiness criteria, localization requirements, and transition plans.
• Partner with market leaders and functional teams to align regulatory, process, technology, data, control, and resource requirements.
• Manage cross-market dependencies, common design decisions, local deviations, risks, and escalations through governance.
• Establish reusable implementation playbooks, standards, and lessons learned to accelerate replication and benefits realization across markets.
• Establish program governance, steering committees, and executive reporting forums.
• Identify and manage risks, issues, assumptions, and dependencies across workstreams.
• Drive mitigation plans and escalation management to ensure program success.

Skills

Program Management

Transformation

Stakeholder Management

Change Management

Education

Bachelor's degree in Business, Operations Management, Engineering, IT, Finance

Job description

Prudential Services Asia seeks a highly experienced Program Manager to lead Group Operations transformation initiatives. You will drive end-to-end delivery, governance, and benefits realization across multiple markets, coordinating with business, technology, and external partners.

The role emphasizes operating model changes, automation, and continuous improvement to enhance efficiency, customer outcomes, and scalability. Strong leadership is essential.