Executive, Finance Business Support

Prudential Services Asia; Kuala Lumpur; On-site; MYR 60,000 - 84,000; Full time

Job summary

Prudential is seeking a Finance Business Support professional to provide L1 support for finance systems (Coupa, Oracle, SmartStream) and to assist with basic reporting and analytics. The role acts as the primary contact for business users, logs and triages incidents, and supports data extraction for Power BI dashboards.

The candidate will collaborate with finance and IT teams, maintain SOPs, and help ensure SLA adherence.

Qualifications

• Education: Bachelor's degree in Finance, Business, IT, or related field.

Responsibilities

• Provide first-level (L1) support for finance systems (Coupa, Oracle, SmartStream) and act as SPOC for business users.

Skills

Coupa knowledge

Oracle knowledge

SmartStream knowledge

Problem solving

Communication

Excel proficiency

Power BI exposure

Education

Bachelor's degree in Finance/Business/IT

Tools

Coupa

Oracle

SmartStream

Power BI

Excel

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Provide first-level (L1) support for finance systems (Coupa, Oracle, SmartStream), acting as the primary point of contact for business users. The role also supports basic reporting and analytics to improve visibility, tracking, and user experience.

Finance Business Support (Core Focus)

• Act as Single Point of Contact (SPOC) for business users across finance systems.
• Log, triage, categorize, and prioritize incidents and service requests.
• Investigate and resolve user issues using SOPs and knowledge articles.
• Escalate complex/system issues to L2/L3 support teams.
• Track and follow up on escalations to ensure timely resolution.
• Communicate clearly and consistently with users on issue status and resolution.
• Collaborate with business and technical teams to close tickets effectively.
• Ensure adherence to SLAs and KPIs.

Knowledge Management & Continuous Improvement

• Maintain and update SOPs, FAQs, and user guides.
• Identify recurring issues and suggest process improvements or automation opportunities.
• Support UAT testing and assist in user training sessions when required.

Reporting & Analytics (Exposure Area)

• Support generation of operational reports (e.g. ticket volumes, SLA performance, issue trends).
• Assist in extracting and analyzing data from Coupa / finance systems.
• Support development and maintenance of Power BI dashboards.
• Perform basic data analysis to identify trends and improvement areas.
• Ensure data accuracy and consistency in reporting.

Minimum Requirements

• Education Bachelor’s Degree in Finance, Business, IT, or related field.
• Experience 1–3 years of experience in business support / system support / shared services.
• Exposure to ticketing systems and SLA-driven environments preferred.
• Experience in finance systems or ERP platforms is an advantage.

Skills

• Basic knowledge of Coupa, Oracle, SmartStream, or similar systems.
• Strong problem-solving and troubleshooting skills.
• Good communication and stakeholder management skills.
• Proficiency in Microsoft Excel.
• Exposure to Power BI, reporting tools, or data analysis is a plus.

Desired Traits

• Proactive and eager to learn.
• Detail-oriented with strong sense of ownership.
• Able to work independently and in a team.
• Comfortable working in a fast-paced support environment.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Find out more at www.prudentialplc.com Follow us on LinkedIn