Strategic Loan Collection & Recovery Specialist

Tan Chong Motor Holdings Berhad; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Tan Chong Group in Kuala Lumpur is seeking a diligent debt collection professional to contact overdue customers, negotiate repayment plans, and resolve delinquency issues. The role requires attention to detail, resilience under pressure, and knowledge of hire purchase laws.

You will also assist dealers and support counter operations when needed. Responsibilities include field visits, handling inquiries, and analyzing strategies to maximise debt recovery.

Qualifications

• Proficient analytical skills and keen attention to detail.
• Ability to work under pressure and meet deadlines.
• Proactive and responsible with good initiative.

Responsibilities

• Contact delinquent customers regularly on overdue instalments and pursue payment.
• Negotiate repayment arrangements and restore loan accounts to current status.
• Handle customer enquiries and complaints regarding delinquency and hire purchase matters.
• Support counter operations and respond to dealer inquiries as needed.
• Conduct client visits to collect information and assist field teams as required.
• Analyze recovery strategies to maximize debt collection outcomes.

Skills

Analytical skills

Attention to detail

Initiative

Under pressure

Education

SPM or equivalent

Job description

Tan Chong Group in Kuala Lumpur is seeking a diligent debt collection professional to contact overdue customers, negotiate repayment plans, and resolve delinquency issues. The role requires attention to detail, resilience under pressure, and knowledge of hire purchase laws.

You will also assist dealers and support counter operations when needed. Responsibilities include field visits, handling inquiries, and analyzing strategies to maximise debt recovery.