Officer/Executive, Loan Collection & Recovery (Hire Purchase)

Tan Chong Motor Holdings Berhad; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Tan Chong Group in Kuala Lumpur is seeking a diligent debt collection professional to contact overdue customers, negotiate repayment plans, and resolve delinquency issues. The role requires attention to detail, resilience under pressure, and knowledge of hire purchase laws.

You will also assist dealers and support counter operations when needed. Responsibilities include field visits, handling inquiries, and analyzing strategies to maximise debt recovery.

Qualifications

• Proficient analytical skills and keen attention to detail.
• Ability to work under pressure and meet deadlines.
• Proactive and responsible with good initiative.

Responsibilities

• Contact delinquent customers regularly on overdue instalments and pursue payment.
• Negotiate repayment arrangements and restore loan accounts to current status.
• Handle customer enquiries and complaints regarding delinquency and hire purchase matters.
• Support counter operations and respond to dealer inquiries as needed.
• Conduct client visits to collect information and assist field teams as required.
• Analyze recovery strategies to maximize debt collection outcomes.

Skills

Analytical skills

Attention to detail

Initiative

Under pressure

Education

SPM or equivalent

Job description

Tan Chong Group, established in 1957, is a leading conglomerate with strong presence in the automotive, property, and financial services industries across Southeast Asia. As the force behind renowned brands such asNissan, Renault, GAC, and UD Trucks, we are driven by innovation, excellence, and a passion for shaping the future of mobility.

Job Description:

• Contact delinquent regularly on overdue instalment and follow up with defaulters to secure payment.
• Negotiate with defaulter to regularise loan account and propose loan repayment arrangement as at when required.
• Handle delinquent customers’ enquiries and complaints.
• To backup and assist HP counter when needed.
• Handle ETCM and Dealers enquiries and complaints.
• Conduct field visit to customer when assigned.
• Analyze and recommend appropriate workout strategies to maximize recovery of debts.

Job Requirements:

• Minimum SPM and above.
• Good analytical skills; must be alert, responsible, proactive, and have initiative with a strong eye for detail.
• Able to work well under pressure.
• Sound knowledge of laws relating to Hire Purchase and basic accounting knowledge.
• Perform any other duties as assigned from time to time.