Strategic Key Accounts Lead: Growth & Client Success

Nanyang Xpress Sdn. Bhd.; Kuala Lumpur; On-site; MYR 90,000 - 180,000; Full time

Job summary

Nanyang Xpress Sdn. Bhd. is seeking a Senior Client Relationship Executive in Kuala Lumpur to manage key accounts, ensure client satisfaction and drive revenue growth. This full-time role acts as the bridge between clients and internal teams to deliver exceptional service and identify opportunities for mutual growth.

You will coordinate with operations, logistics and finance, negotiate terms, and develop strategic account plans while maintaining profitability across a growing client portfolio.

Qualifications

• Experience managing multiple key accounts and achieving revenue targets.
• Excellent communication and interpersonal skills.
• Strong commercial acumen and contract negotiation.
• Ability to identify opportunities and develop strategic account plans.
• Proficiency in MS Office and familiarity with CRM systems.
• Fluency in English and Bahasa Malaysia; Mandarin advantageous.
• Organizational skills with ability to manage multiple priorities.
• Experience in the express delivery, logistics or transportation sector is highly preferred.

Responsibilities

• Manage and nurture relationships with key accounts, ensuring high client satisfaction and retention.
• Serve as the primary point of contact for assigned clients, addressing needs promptly.
• Identify and pursue new business opportunities within existing accounts to increase revenue.
• Prepare and deliver regular account reviews and performance reports.
• Coordinate with internal teams including operations, logistics and finance.
• Negotiate contracts and commercial terms while maintaining profitability.
• Monitor account health and develop action plans to resolve issues.
• Build understanding of client objectives, challenges and industry trends.
• Gather client feedback and market intelligence to inform strategy.

Skills

Key account management

Client relationship management

Negotiation

Communication

MS Office

CRM systems

Multilingual: English & BM

Mandarin advantageous

Tools

CRM systems

MS Office

Job description

Nanyang Xpress Sdn. Bhd. is seeking a Senior Client Relationship Executive in Kuala Lumpur to manage key accounts, ensure client satisfaction and drive revenue growth. This full-time role acts as the bridge between clients and internal teams to deliver exceptional service and identify opportunities for mutual growth.

You will coordinate with operations, logistics and finance, negotiate terms, and develop strategic account plans while maintaining profitability across a growing client portfolio.