Senior Client Relationship Executive

Nanyang Xpress Sdn. Bhd.; Kuala Lumpur; On-site; MYR 90,000 - 180,000; Full time

Job summary

Nanyang Xpress Sdn. Bhd. is seeking a Senior Client Relationship Executive in Kuala Lumpur to manage key accounts, ensure client satisfaction and drive revenue growth. This full-time role acts as the bridge between clients and internal teams to deliver exceptional service and identify opportunities for mutual growth.

You will coordinate with operations, logistics and finance, negotiate terms, and develop strategic account plans while maintaining profitability across a growing client portfolio.

Qualifications

• Experience managing multiple key accounts and achieving revenue targets.
• Excellent communication and interpersonal skills.
• Strong commercial acumen and contract negotiation.
• Ability to identify opportunities and develop strategic account plans.
• Proficiency in MS Office and familiarity with CRM systems.
• Fluency in English and Bahasa Malaysia; Mandarin advantageous.
• Organizational skills with ability to manage multiple priorities.
• Experience in the express delivery, logistics or transportation sector is highly preferred.

Responsibilities

• Manage and nurture relationships with key accounts, ensuring high client satisfaction and retention.
• Serve as the primary point of contact for assigned clients, addressing needs promptly.
• Identify and pursue new business opportunities within existing accounts to increase revenue.
• Prepare and deliver regular account reviews and performance reports.
• Coordinate with internal teams including operations, logistics and finance.
• Negotiate contracts and commercial terms while maintaining profitability.
• Monitor account health and develop action plans to resolve issues.
• Build understanding of client objectives, challenges and industry trends.
• Gather client feedback and market intelligence to inform strategy.

Skills

Key account management

Client relationship management

Negotiation

Communication

MS Office

CRM systems

Multilingual: English & BM

Mandarin advantageous

Tools

CRM systems

MS Office

Job description

About the role

Nanyang Xpress Sdn. Bhd. is seeking a Senior Client Relationship Executive to join our growing team in Kuala Lumpur. This is a full-time position that plays a pivotal role in maintaining and developing our most valued client relationships. As Senior Client Relationship Executive, you will be responsible for managing key accounts, ensuring client satisfaction, and driving revenue growth through strategic relationship management. This role is critical to our business success, serving as a bridge between our clients and internal teams to deliver exceptional service and identify new opportunities for mutual growth.

Key responsibilities

• Manage and nurture relationships with key accounts, ensuring high levels of client satisfaction and retention
• Serve as the primary point of contact for assigned clients, addressing their needs and concerns promptly and professionally
• Identify and pursue new business opportunities within existing accounts and develop strategies to increase revenue
• Prepare and deliver regular account reviews and performance reports to clients
• Coordinate with internal teams including operations, logistics and finance to ensure seamless service delivery
• Negotiate contracts and commercial terms whilst maintaining profitability and strong client relationships
• Monitor account health and develop action plans to resolve any issues or concerns
• Build and maintain a deep understanding of client business objectives, challenges and industry trends
• Gather client feedback and market intelligence to inform business strategy and service improvements

What we’re looking for

• Proven track record of successfully managing multiple key accounts and achieving revenue targets
• Excellent communication and interpersonal skills with the ability to build strong relationships at all levels
• Strong commercial acumen and understanding of business dynamics, pricing and contract negotiation
• Demonstrated ability to identify business opportunities and develop strategic account plans
• Proficiency in Microsoft Office applications and experience with CRM systems
• Fluency in English and Bahasa Malaysia; Mandarin is advantageous
• Strong organisational skills with the ability to manage multiple priorities effectively
• Problem-solving mindset with a proactive approach to client issues
• Experience in the express delivery, logistics or transportation sector is highly preferred

What we offer

Nanyang Xpress Sdn. Bhd. offers a competitive remuneration package commensurate with experience. We provide opportunities for professional development and career advancement within a growing company. Our benefits include health and wellness initiatives, a supportive and collaborative work environment, and the opportunity to work with a dynamic team. We value work-life balance and support flexible arrangements where possible. We are committed to creating an inclusive workplace where all employees can thrive and contribute to our success.

About us

Nanyang Xpress Sdn. Bhd. is a leading express delivery and logistics service provider serving businesses across Malaysia and the region. We are committed to delivering reliable, efficient and customer-centric solutions that help our clients achieve their business objectives. Built on values of integrity, excellence and innovation, we pride ourselves on building long‑term partnerships with our clients. Our team is passionate about providing exceptional service and we invest in our people to ensure they have the tools, knowledge and support to succeed.