Strategic Key Account Manager — Appliances Solutions

Global Jet Commerce Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Global Jet Commerce Sdn. Bhd. is seeking a skilled Key Account Manager in Malaysia to manage relationships with top clients, especially in home appliances. You will identify needs, promote solutions, and drive long-term partnerships.

You will build trust with strategic customers, coordinate with internal teams, and expand existing accounts by offering aligned products and services. This role emphasizes relationship-building and measurable sales outcomes.

Qualifications

• Proven experience as a key account manager.
• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
• Bachelor's degree in business administration, sales, or a relevant field.

Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts for internal and external stakeholders using key account metrics.

Skills

Key account management

Sales experience

Communication

Organization

Negotiation

Bachelor's degree

Education

Bachelor's degree in business administration, sales, or related field

Job description

Global Jet Commerce Sdn. Bhd. is seeking a skilled Key Account Manager in Malaysia to manage relationships with top clients, especially in home appliances. You will identify needs, promote solutions, and drive long-term partnerships.

You will build trust with strategic customers, coordinate with internal teams, and expand existing accounts by offering aligned products and services. This role emphasizes relationship-building and measurable sales outcomes.