Strategic IT Change & Problem Analyst (Hybrid)

Johnson Matthey Sdn Bhd; Kuala Lumpur; Hybrid; MYR 90,000 - 150,000; Full time

Benefits offered by this job

EPF Employer contribution 15%

Life Insurance, Medical Coverage for D

Dental and Optical Claims (Employee)

Competitive annual Bonus

Transportation Allowances

Dedicated time Off

Job summary

Johnson Matthey Sdn Bhd in Kuala Lumpur is seeking an IT Change, Problem and Continuity Management Analyst to help govern IT changes and safeguard service continuity in a hybrid working environment. You will review change records, support CAB meetings, monitor change performance and ensure post-implementation reviews are completed for high-risk or failed changes, collaborating with global teams.

The role demands ITIL awareness, strong communication, and a proactive, data-driven approach to

Qualifications

• Experience operating in a global/multi-national environment.
• Hands-on experience with ITSM platforms; exposure to BMC Helix is an advantage.
• Strong working knowledge of IT systems and applications (MS Office, Outlook, core enterprise tools).
• ITIL Foundation certified.

Responsibilities

• Coordinate and govern IT changes throughout the change lifecycle, ensuring compliance with Change Management processes.
• Review change records for quality and completeness, including risk, impact, implementation plans, testing evidence, rollback plans, affected services/CIs and business impact.
• Coordinate and support Change Advisory Board (CAB) meetings, ensuring representation, decisions and actions are captured.
• Monitor upcoming change activity to identify scheduling conflicts, dependencies and potential service risks.
• Track change performance, including successful, failed, backed out and emergency changes, and identify trends requiring intervention.

Skills

Global environment

ITSM platforms

MS Office

Problem solving

Data-driven thinking

Clear communicator

ITIL Foundation

International teams

Education

ITIL Foundation certification

Tools

BMC Helix

Job description

Johnson Matthey Sdn Bhd in Kuala Lumpur is seeking an IT Change, Problem and Continuity Management Analyst to help govern IT changes and safeguard service continuity in a hybrid working environment. You will review change records, support CAB meetings, monitor change performance and ensure post-implementation reviews are completed for high-risk or failed changes, collaborating with global teams.

The role demands ITIL awareness, strong communication, and a proactive, data-driven approach to