Change Management Lead: Governance & Process Excellence

Singtel Group; Kuala Lumpur; On-site; MYR 66,960 - 111,600; Full time

Job summary

Singtel Group in Kuala Lumpur seeks a Change Management Executive to support enterprise change management by validating, governing, and communicating change requests. You will strengthen operational integrity, minimise service risks, and drive continuous process improvements.

Responsibilities include coordinating CAB activities, monitoring governance, and ensuring compliance with change management standards across enterprise services. Strong Excel and collaboration skills are essential.

Qualifications

• Bachelor's Degree or Diploma in Business, Management, Information Systems, Engineering, or a related discipline.
• Minimum 5 years of experience in operations, process improvement, change management support, governance, or compliance-related roles within a structured or regulated environment.
• Experience supporting Change Management processes, including Change Advisory Board (CAB), Change Requests (CR), governance activities, or enterprise operations.
• Strong knowledge of Microsoft Excel (including advanced formulas and Power Query), operational reporting, and workflow automation concepts.

Responsibilities

• Coordinate end-to-end Change Management process by tracking, validating, and communicating change requests impacting enterprise services.
• Perform governance pre-checks to ensure requests comply with policies, approvals, and controls.
• Coordinate Change Advisory Board (CAB) activities, including preparing materials and tracking actions.
• Monitor compliance with Change Management processes and highlight risks or non-compliance issues.
• Review pending change requests for closure and ensure timely completion of change records.
• Prepare and track Corrective Action Requests (CARs) for unresolved changes.
• Analyse operational workflows to identify inefficiencies and opportunities for improvement.
• Develop and implement process improvements to enhance productivity, turnaround time, and governance.
• Standardise operational processes to improve consistency and service level adherence.
• Support service improvement initiatives with process analysis and recommendations.
• Support user acceptance testing (UAT), data validation, system rollouts, and post-implementation activities.
• Assist in improving operational processes through workflow automation and digital solutions.
• Maintain Change Management tools, trackers, and reporting platforms.
• Prepare reports, dashboards, and trackers to support governance and performance monitoring.
• Validate data to ensure reporting accuracy and audit readiness.
• Maintain documentation and records in accordance with governance and compliance standards.
• Collaborate with cross-functional teams to coordinate Change Management activities and align stakeholders.
• Communicate updates, clarify requirements, and manage expectations across functions.
• Support discussions and workshops to facilitate alignment on operational processes and change initiatives.

Skills

Strong communication

Stakeholder management

Analytical skills

Problem solving

Cross-functional collaboration

Project coordination

Change governance

Governance experience

Education

Bachelor's Degree or Diploma in Business/Management/IS/Engineering

Experience in operations or compliance roles

Tools

Microsoft Excel (advanced formulas, Power Query)

SharePoint

Job description

Singtel Group in Kuala Lumpur seeks a Change Management Executive to support enterprise change management by validating, governing, and communicating change requests. You will strengthen operational integrity, minimise service risks, and drive continuous process improvements.

Responsibilities include coordinating CAB activities, monitoring governance, and ensuring compliance with change management standards across enterprise services. Strong Excel and collaboration skills are essential.