IT Change & Problem Analyst

Johnson Matthey Sdn Bhd; Kuala Lumpur; Hybrid; MYR 90,000 - 150,000; Full time

Benefits offered by this job

EPF Employer contribution 15%

Life Insurance, Medical Coverage for D

Dental and Optical Claims (Employee)

Competitive annual Bonus

Transportation Allowances

Dedicated time Off

Job summary

Johnson Matthey Sdn Bhd in Kuala Lumpur is seeking an IT Change, Problem and Continuity Management Analyst to help govern IT changes and safeguard service continuity in a hybrid working environment. You will review change records, support CAB meetings, monitor change performance and ensure post-implementation reviews are completed for high-risk or failed changes, collaborating with global teams.

The role demands ITIL awareness, strong communication, and a proactive, data-driven approach to

Qualifications

• Experience operating in a global/multi-national environment.
• Hands-on experience with ITSM platforms; exposure to BMC Helix is an advantage.
• Strong working knowledge of IT systems and applications (MS Office, Outlook, core enterprise tools).
• ITIL Foundation certified.

Responsibilities

• Coordinate and govern IT changes throughout the change lifecycle, ensuring compliance with Change Management processes.
• Review change records for quality and completeness, including risk, impact, implementation plans, testing evidence, rollback plans, affected services/CIs and business impact.
• Coordinate and support Change Advisory Board (CAB) meetings, ensuring representation, decisions and actions are captured.
• Monitor upcoming change activity to identify scheduling conflicts, dependencies and potential service risks.
• Track change performance, including successful, failed, backed out and emergency changes, and identify trends requiring intervention.

Skills

Global environment

ITSM platforms

MS Office

Problem solving

Data-driven thinking

Clear communicator

ITIL Foundation

International teams

Education

ITIL Foundation certification

Tools

BMC Helix

Job description

Vacancy: IT Change, Problem and Continuity Management Analyst
Location: Kuala Lumpur, Malaysia (Hybrid Working)
Job Family: IT.

Together for a cleaner, healthier world.

World-changing careers, enabled by Johnson Matthey.

With over 200 years of history, join us and help accelerate the transition to net zero. As a IT Change and Problem Analyst you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.

Your work will directly support JM’s mission as a global leader in sustainable technologies, helping to transform energy systems and reduce carbon emissions to create a cleaner, brighter future.

The role:

As an IT Change and Problem Analyst you will help drive our goals by:

• Coordinate and govern IT changes throughout the change lifecycle, ensuring compliance with the organization's Change Management process.
• Review change records for quality and completeness, including risk, impact, implementation plans, testing evidence, rollback plans, affected services/CIs and business impact.
• Challenge inadequate change submissions and work with change owners to improve quality before approval.
• Coordinate and support Change Advisory Board (CAB) meetings, ensuring appropriate representation, decisions and actions are captured.
• Monitor upcoming change activity to identify scheduling conflicts, dependencies and potential service risks.
• Support the governance of Standard, Normal and Emergency Changes and ensure the appropriate approval path is followed.
• Track change performance, including successful, failed, backed out and emergency changes, and identify trends requiring intervention.
• Ensure appropriate post-implementation reviews are completed for failed, high‑risk or significant changes.

Even if you only match some of the skills, we’d love to hear from you to discuss further!

Key skills that will help you succeed in this role:

• Proven experience operating in a global / multi-national environment
• Hands‑on experience with ITSM platforms; exposure to BMC Helix is an advantage
• Strong working knowledge of IT systems and applications (MS Office, Outlook, core enterprise tools)
• Strong problem‑solving capability with a proactive, solution‑oriented mindset
• Analytical and structured in approach, with attention to detail and data‑driven thinking
• Clear and confident communicator, both written and verbal, with strong stakeholder
• ITIL Foundation certified
• Working in Complex and International Teams

What we offer:

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:

• EPF Employer contribution of 15%
• Life Insurance, Medical Coverage for Dependents
• Dental and Optical Claims (Employee)
• Competitive annual Bonus (Based on Individual performance and Company performance for the Financial Year)
• Transportation Allowances
• Dedicated time Off for both Medical needs and Personal Reasons

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.