IT Change & Problem Analyst

Matthey; Kuala Lumpur; Hybrid; MYR 70,000 - 110,000; Full time

Benefits offered by this job

EPF Employer contribution of 15%

Life Insurance

Medical Coverage for Dependents

Dental and Optical Claims (Employee)

Competitive annual Bonus

Transportation Allowances

Dedicated time Off for Medical needs &

Job summary

Johnson Matthey is seeking an IT Change, Problem and Continuity Management Analyst in Kuala Lumpur, Malaysia. The role focuses on coordinating IT changes, managing problems, and supporting continuity across global teams in a hybrid environment.

The ideal candidate will have ITSM and ITIL Foundation certification, strong stakeholder communication, and experience with global IT operations. Competitive benefits and hybrid working arrangements are offered.

Qualifications

• Experience operating in a global / multi-national environment.
• Hands-on ITSM platform knowledge with a focus on change and problem management.
• Strong analytical and data-driven approach with attention to detail.

Responsibilities

• Coordinate and govern IT changes throughout the change lifecycle.
• Review change records for quality, risk, and business impact.
• Challenge inadequate change submissions and improve quality before approval.
• Coordinate and support Change Advisory Board (CAB) meetings.
• Monitor upcoming change activity for conflicts and dependencies.
• Track change performance and identify trends requiring intervention.
• Ensure post-implementation reviews for high-risk or failed changes.

Skills

ITSM

CAB facilitation

Change governance

Risk assessment

Stakeholder communication

Analytical thinking

Data-driven

Tools

BMC Helix

MS Office

Outlook

Job description

## IT Change & Problem AnalystApply: Kuala Lumpur - MY: Full time: Posted Today: End Date: October 31, 2026 (30+ days left to apply): R-015471## Vacancy: IT Change, Problem and Continuity Management Analyst## Location: Kuala Lumpur, Malaysia (Hybrid Working)## Job Family: IT.***Together for a cleaner, healthier world.***World-changing careers, enabled by Johnson Matthey.With over 200 years of history, join us and help accelerate the transition to net zero. As a IT Change and Problem Analyst you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.Your work will directly support JM’s mission as a global leader in sustainable technologies, helping to transform energy systems and reduce carbon emissions to create a cleaner, brighter future.**The role:**As an IT Change and Problem Analyst you will help drive our goals by:* Coordinate and govern IT changes throughout the change lifecycle, ensuring compliance with the organization's Change Management process.* Review change records for quality and completeness, including risk, impact, implementation plans, testing evidence, rollback plans, affected services/CIs and business impact.* Challenge inadequate change submissions and work with change owners to improve quality before approval.* Coordinate and support Change Advisory Board (CAB) meetings, ensuring appropriate representation, decisions and actions are captured.* Monitor upcoming change activity to identify scheduling conflicts, dependencies and potential service risks.* Support the governance of Standard, Normal and Emergency Changes and ensure the appropriate approval path is followed.* Track change performance, including successful, failed, backed out and emergency changes, and identify trends requiring intervention.* Ensure appropriate post-implementation reviews are completed for failed, high-risk or significant changes.Even if you only match some of the skills, we’d love to hear from you to discuss further!**Key skills that will help you succeed in this role:*** Proven experience operating in a global / multi-national environment* Hands-on experience with ITSM platforms; exposure to BMC Helix is an advantage* Strong working knowledge of IT systems and applications (MS Office, Outlook, core enterprise tools)* Strong problem-solving capability with a proactive, solution-oriented mindset* Analytical and structured in approach, with attention to detail and data-driven thinking* Clear and confident communicator, both written and verbal, with strong stakeholder* ITIL Foundation certified* Working in Complex and International Teams**What we offer:****We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:*** **EPF Employer contribution of 15%*** **Life Insurance, Medical Coverage for Dependents*** **Dental and Optical Claims (Employee)*** **Competitive annual Bonus (Based on Individual performance and Company performance for the Financial Year)*** **Transportation Allowances*** **Dedicated time Off for both Medical needs and Personal Reasons****We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:**For any queries or accessibility requirements, please contact [e-mail]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.