Global IT Change & Problem Manager

Nufarm; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Nufarm is seeking an experienced Change Manager / Problem Manager to join our Global Enterprise IT team in Malaysia. You will protect service stability and lead Change and Problem Management to deliver low-risk changes and effective root cause analysis.

You will facilitate CAB meetings, review change requests, maintain the Known Error Database (KEDB), and drive RCA investigations across the enterprise. This role requires strong ITSM expertise, stakeholder engagement, and a practical mindset for

Qualifications

• Demonstrated experience in Change Management and Problem Management within an IT Service Management environment.
• Strong understanding of CAB processes, change governance, and risk assessment methodologies.
• Experience leading RCA investigations and problem resolution activities.
• Experience maintaining and governing a Known Error Database (KEDB).
• Strong analytical, communication, and facilitation skills.

Responsibilities

• Own end-to-end Change Management across the global IT environment.
• Facilitate CAB meetings and support informed decision-making on changes.
• Review change requests for risk, impact, scheduling, and communications.
• Ensure changes align with ITSM governance and best practices.
• Lead Problem Management and RCA investigations for recurring incidents.
• Coordinate RCA investigations following major incidents.
• Maintain and improve the Known Error Database (KEDB).
• Drive post-incident reviews and translate findings into preventive actions.
• Monitor change and problem metrics and report trends.
• Collaborate with Service Delivery, Infrastructure, Applications, and MSPs to improve reliability.
• Promote continual service improvement across the organization.

Skills

Change Management

Problem Management

Root Cause Analysis

Stakeholder Engagement

Analytical Thinking

Facilitation

Service Improvement

IT Service Management

Education

Bachelor's degree in Information Technology/Computer Science or related discipline

Tools

ServiceNow

Job description

Nufarm is seeking an experienced Change Manager / Problem Manager to join our Global Enterprise IT team in Malaysia. You will protect service stability and lead Change and Problem Management to deliver low-risk changes and effective root cause analysis.

You will facilitate CAB meetings, review change requests, maintain the Known Error Database (KEDB), and drive RCA investigations across the enterprise. This role requires strong ITSM expertise, stakeholder engagement, and a practical mindset for