Strategic IT Business Analyst – Shape Global Processes

dyson; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Dyson Global IT in Kuala Lumpur seeks a Business Analyst to bridge business requirements and IT delivery across eCommerce and CRM domains. You will run interviews, workshops, and document epics, user stories, and non-functional requirements.

You’ll support training, user adoption, and continuous improvement, contribute to Scrum ceremonies, manage stakeholder relationships, and help define processes that enable rapid, reliable software delivery.

Qualifications

• 2+ years proven BA experience in eCommerce or CRM.
• Exposure to Salesforce, AEM, SAP Hybris is a plus.
• Experience with Waterfall, Agile and Scrum methodologies.

Responsibilities

• Gather, document and validate business requirements.
• Create process maps and business models to enhance clarity.
• Support full project lifecycle with testing and business change needs.
• Act as internal consultant to stakeholders and peers.

Skills

Business Analysis

Stakeholder Management

Requirements Gathering

Agile Scrum

Communication

Tools

Salesforce Service Cloud

Salesforce Marketing Cloud

AEM

SAP Hybris

Job description

Dyson Global IT in Kuala Lumpur seeks a Business Analyst to bridge business requirements and IT delivery across eCommerce and CRM domains. You will run interviews, workshops, and document epics, user stories, and non-functional requirements.

You’ll support training, user adoption, and continuous improvement, contribute to Scrum ceremonies, manage stakeholder relationships, and help define processes that enable rapid, reliable software delivery.