Strategic Customer Success Manager | SaaS EdTech (Hybrid)

LittleLives Inc

Kuala Lumpur

Hybrid

MYR 60,000 - 100,000

Full time

5 days ago

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Benefits offered by this job

Phone allowance

Private health insurance

Birthday leave

15 days annual leave

Job summary

LittleLives is seeking a Customer Success Account Manager to oversee a portfolio of school customers in Kuala Lumpur, focusing on onboarding, product adoption, renewals, and upsell opportunities. You will travel for onsite trainings and collaborate with regional teams across Southeast Asia to ensure high customer satisfaction and successful product adoption.

The role offers hybrid/remote working options, exposure to SaaS and EdTech, and opportunities to grow in customer management and regional

Qualifications

Experience in Customer Success, Account Management, or client servicing.
Experience working in SaaS or EdTech is an advantage.
Strong communication and relationship-building skills.

Responsibilities

Manage and build relationships with school customers, mainly for the Malaysia market.
Conduct online and onsite training, onboarding sessions, and product walkthroughs.
Travel for onsite training, meetings, or project discussions when required.
Drive product adoption and help customers use LittleLives effectively in their daily operations.
Follow up on customer requests, issues, renewals, upsell opportunities, and account matters.
Work closely with regional teams across Singapore, Vietnam, Indonesia, Thailand, and Malaysia.
Prepare customer updates, reports, training materials, and user guides when needed.
Gather customer feedback and share insights with internal teams to improve the customer experience.