Hybrid SEA Customer Success & Growth Manager

LittleLives Inc; Kuala Lumpur; Híbrido; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

LittleLives Inc is seeking a Customer Success Account Manager in Kuala Lumpur, Malaysia, to manage a portfolio of school customers primarily in Singapore. The role encompasses onboarding, training, account growth, and customer relationship management.

This hybrid position requires a strong customer-first mindset and effective communication skills. Previous experience in SaaS or EdTech is advantageous. Candidates must be willing to travel to Singapore for onsite engagements as needed.

Formación

• Experience in Customer Success, Account Management, or similar roles.
• Customer-first mindset and ability to manage expectations.
• Strong verbal and written communication skills in English.

Responsabilidades

• Manage and build strong relationships with school customers.
• Conduct online and onsite training and onboarding sessions.
• Drive product adoption and assist customers in using LittleLives.

Conocimientos

Customer Success

Account Management

Sales

Problem-solving skills

Strong communication

Tech-savvy

Training skills

Herramientas

CRM tools (HubSpot, Salesforce, etc.)

Descripción del empleo

LittleLives Inc is seeking a Customer Success Account Manager in Kuala Lumpur, Malaysia, to manage a portfolio of school customers primarily in Singapore. The role encompasses onboarding, training, account growth, and customer relationship management.

This hybrid position requires a strong customer-first mindset and effective communication skills. Previous experience in SaaS or EdTech is advantageous. Candidates must be willing to travel to Singapore for onsite engagements as needed.