Remote Customer Success Pro - Global HR SaaS Growth

usemultiplier.com; Malaysia; Hybrid; MYR 72,000 - 110,000; Full time

Job summary

Multiplier is seeking a Customer Success Manager based in Malaysia to build lasting relationships with named accounts and help them scale their global workforce using our platform. You will own adoption, drive retention and revenue growth, and collaborate with Sales, Product, Operations and Engineering to deliver outstanding customer experiences.

Remote work is supported in a fast-growth HR tech environment.

Qualifications

• 2–3 years in customer success or account management
• Based in Malaysia
• Proven track record of meeting or exceeding goals
• People-first mindset with growth mindset
• Comfort working as a remote employee in a fast-growth startup
• Ability to work independently and collaborate with cross-functional teams

Responsibilities

• Build trusted relationships with named accounts and drive retention and expansion
• Monitor product adoption and share best practices to increase engagement
• Collaborate with Sales, Product, Operations and Engineering to improve customer experience
• Provide feedback to Product to influence the roadmap
• Design solutions to meet diverse business needs across industries
• Identify growth opportunities within your portfolio

Skills

Customer relationships

Communication

Remote work

Problem solving

Organizational skills

Growth mindset

Job description

Multiplier is seeking a Customer Success Manager based in Malaysia to build lasting relationships with named accounts and help them scale their global workforce using our platform. You will own adoption, drive retention and revenue growth, and collaborate with Sales, Product, Operations and Engineering to deliver outstanding customer experiences.

Remote work is supported in a fast-growth HR tech environment.