Strategic Customer Success Advisor - ASEAN

Autodesk; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Autodesk is seeking a Customer Success Advisor in Kuala Lumpur to help customers realize more value from Autodesk solutions. You’ll use strong business acumen and curiosity to shape the customer journey, collaborate with Sales, Renewals, Channel Partners, Support, and Services, and promote long-term loyalty as we transform our business model.

You will work to identify customer needs, design adoption strategies, and deliver world-class experiences that align product capabilities with outcomes and

Qualifications

• 3–5 years in Customer Success, Account Management, or a related customer-facing role.
• Proven track record of working independently while driving measurable impact.
• Experience navigating cross-functional collaboration with internal and external stakeholders.
• Proficiency in Salesforce or similar CRM systems.
• Experience with SaaS, cloud-based software, or subscription business models.
• Familiarity with Autodesk customer industries (AEC, MFG, M&E).
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Use data triggered signals to proactively engage customers align product capabilities with customer outcomes
• Establish adoption strategies to increase customer value and product usage
• Identify and engage at-risk accounts by using discovery skills and realign them toward success
• Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
• Deliver a high-quality experience that deepens customer satisfaction and loyalty
• Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations

Skills

Customer Success

Account Management

Cross-functional collaboration

Salesforce CRM

SaaS experience

English + Bahasa Indonesia

Tools

Salesforce

Job description

Autodesk is seeking a Customer Success Advisor in Kuala Lumpur to help customers realize more value from Autodesk solutions. You’ll use strong business acumen and curiosity to shape the customer journey, collaborate with Sales, Renewals, Channel Partners, Support, and Services, and promote long-term loyalty as we transform our business model.

You will work to identify customer needs, design adoption strategies, and deliver world-class experiences that align product capabilities with outcomes and