Customer Success Advisor - ASEAN (Bahasa Indonesia)

Autodesk, Inc.; Kuala Lumpur; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Autodesk, Inc. in Malaysia is seeking a Customer Success Advisor to help customers realize more value from Autodesk solutions.

You’ll apply strong business acumen and a curiosity mindset to identify needs and craft impactful experiences across the customer journey. You’ll collaborate with Sales, Renewals, Channel Partners, Support and Services to drive adoption, retention and measurable outcomes, while delivering a high-quality customer experience.

Formación

• 3–5 years in Customer Success, Account Management, or a related customer-facing role.
• Proven track record of independent work delivering measurable impact.
• Experience collaborating with internal and external stakeholders.
• Proficiency in Salesforce or similar CRM systems.
• Experience with SaaS, cloud-based software, or subscription business models.
• Familiarity with Autodesk customer industries (AEC, MFG, M&E).
• Fluent in English and Bahasa Indonesia.

Responsabilidades

• Use data signals to proactively engage customers and align product capabilities with outcomes.
• Establish adoption strategies to increase customer value and product usage.
• Identify at-risk accounts and realign them toward success.
• Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services.
• Deliver a high-quality experience that deepens customer satisfaction and loyalty.
• Uncover opportunities to expand relationships through value discovery and strategic conversations.

Conocimientos

Customer success

Account management

Cross-functional collaboration

CRM systems

SaaS

English

Bahasa Indonesia

Herramientas

Salesforce

Descripción del empleo

Customer Success Advisor

In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth. As we continue our business model transformation, driving adoption of our technology is key to long‑term customer value and partnership.

Position Overview

As a Customer Success Advisor you’ll support customer outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices. Our Customer Success team is a collaborative, driven, global organization devoted to providing world‑class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success.

Responsibilities

• Use data triggered signals to proactively engage customers align product capabilities with customer outcomes
• Establish adoption strategies to increase customer value and product usage
• Identify and engage at‑risk accounts by using discovery skills and realign them toward success
• Collaborate cross‑functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
• Deliver a high‑quality experience that deepens customer satisfaction and loyalty
• Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations

Preferred Qualifications

• 3–5 years in Customer Success, Account Management, or a related customer‑facing role
• Proven track record of working independently while driving measurable impact.
• Experience navigating cross‑functional collaboration with internal and external stakeholders
• Proficiency in Salesforce or similar CRM systems.
• Experience with SaaS, cloud‑based software, or subscription business models.
• Familiarity with Autodesk customer industries (AEC, MFG, M&E)
• Fluent in English and Bahasa Indonesia

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In‑Person Onboarding and Identity Verification

This role may require in‑person onboarding and/or in‑person ID verification. Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).

Learn More About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!