Remote Customer Success Enablement Lead (AI‑Driven)

Informa Group Plc.; Seberang Perai; Hybrid; MYR 60,000 - 110,000; Full time

Benefits offered by this job

Freedom & flexibility

Great community

Broader impact

Career opportunity

Time out

Private medical cover

Job summary

Informa TechTarget in Penang, Malaysia is seeking a Customer Success Enablement Manager to directly impact customer satisfaction and retention by producing custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth.

You will collaborate cross-functionally, contribute to AI innovation and gain valuable experience in customer success, while helping drive renewals and account growth and

Qualifications

• 2-3 years’ experience in Customer Success, or Sales/RevOps with a track record of improving productivity and outcomes.
• Continuous learner with a strong interest in exploring emerging AI capabilities and assessing their fit for Customer Success use cases to drive performance and scale.
• Excellent written and oral communication skills and proficiency in using data in communication;
• Proficiency in Microsoft Excel, PowerPoint & Word;
• Familiarity with CS platforms and analytics (e.g., Gainsight, Salesforce, Tableau, GoodData);
• Proven troubleshooting and problem-solving skills;
• Attention to detail, sense of urgency, and passion for Customer Success.

Responsibilities

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap, using AI and automation tools where appropriate.
• Analyze customer data to identify opportunities for satisfaction, growth, and risk mitigation.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources, managing time effectively to produce high‑quality, client‑ready deliverables that meet deadlines and achieve objectives.
• Maintain outcome‑based CS templates, playbooks, and reusable automations to consistently scale outputs.
• Track and communicate the status of activities using a workflow management tool.

Skills

Customer Success

Data analysis

Communication skills

Excel

PowerPoint

Sales/RevOps

AI capabilities

Tools

Gainsight

Salesforce

Tableau

GoodData

Job description

Informa TechTarget in Penang, Malaysia is seeking a Customer Success Enablement Manager to directly impact customer satisfaction and retention by producing custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth.

You will collaborate cross-functionally, contribute to AI innovation and gain valuable experience in customer success, while helping drive renewals and account growth and