Customer Success Advisor - ASEAN

autodesk; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

Ultimate.ai is seeking a Customer Success Advisor to empower customers to realize the full value of their Autodesk solutions. In this role based in Kuala Lumpur, you will be responsible for engaging customers, developing adoption strategies, and enhancing customer satisfaction.

Ideal candidates will have 5-7 years of experience in Customer Success or Account Management, with proven ability to work independently and navigate cross-functional teams. The position offers a competitive compensation package.

Qualifications

• 5-7 years in Customer Success or Account Management.
• Experience in AEC industry is an advantage.
• Proven track record of independent work and impact.

Responsibilities

• Use data to engage customers and align product capabilities.
• Establish strategies to increase customer value.
• Identify at-risk accounts and realign them toward success.

Skills

Customer Success

Account Management

Cross-functional collaboration

Business acumen

Data analysis

Tools

Salesforce

Gainsight

Job description

Job Requisition ID #26WD97105

Position Overview

In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth.

As we continue our business model transformation, driving adoption of our technology is key to long-term customer value and partnership.

As a Customer Success Advisor, you’ll support customer outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices.

Our Customer Success team is a collaborative, driven, global organization devoted to providing world‑class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success.

Responsibilities

• Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes
• Establish adoption strategies to increase customer value and product usage
• Identify and engage at‑risk accounts by using discovery skills and realign them toward success
• Collaborate cross‑functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
• Deliver a high‑quality experience that deepens customer satisfaction and loyalty
• Uncover and identify opportunities to expand customer relationships through value discovery, understanding customer workflows and strategic conversations

Preferred Qualifications

• 5-7 years in Customer Success, Account Management, or a related customer‑facing role
• Experience in AEC industry is an added advantage
• Proven track record of working independently while driving measurable impact
• Experience navigating cross‑functional collaboration with internal and external stakeholders
• Proficiency in Salesforce, Gainsight or similar CRM systems
• Experience with SaaS, cloud‑based software, or subscription business models

Salary Transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging