Strategic Customer Programs Manager

IDEMIA; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

IDEMIA in Kuala Lumpur, Malaysia, seeks a Program Manager to lead a multi-disciplinary customer project through the contract lifecycle. You will be the main IDEMIA contact for the customer, aligning teams across delivery, procurement, legal, and support to meet contractual obligations.

You will drive customer satisfaction, monitor KPIs, manage risk, and ensure adherence to contract terms. You will guide the program team to deliver on-time, with healthy margins and compliance, identifying

Responsibilities

• Be IDEMIA's primary customer contact for the customer.
• Proactively seek customer satisfaction by soliciting feedback and pursuing continuous improvement.
• Ensure the customer performs obligations to enable IDEMIA to perform the work.
• Lead IDEMIA's program team (tech project, purchasing, legal, supply, etc.) to achieve objectives.
• Provide vision of success factors and direction to stakeholders, including partners and suppliers.
• Monitor KPIs of the program and manage risk with escalation as needed.

Skills

Program management

Customer relations

Job description

IDEMIA in Kuala Lumpur, Malaysia, seeks a Program Manager to lead a multi-disciplinary customer project through the contract lifecycle. You will be the main IDEMIA contact for the customer, aligning teams across delivery, procurement, legal, and support to meet contractual obligations.

You will drive customer satisfaction, monitor KPIs, manage risk, and ensure adherence to contract terms. You will guide the program team to deliver on-time, with healthy margins and compliance, identifying