Program Manager (Vietnam Market)

IDEMIA Public Security; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

IDEMIA Public Security is seeking a seasoned Program Manager in Kuala Lumpur to drive complex customer programs from inception to execution. You will partner with technical, procurement, legal and other teams to deliver on commitments while maintaining strong client relationships.

The role requires 5–8 years of program management experience, excellent communication skills, and a track record in budgeting and contract management. A PMP certification is a plus for advancing program governance.

Qualifications

• Bachelor's degree in business, engineering or related field.
• 5–8 years of program or project management experience.
• Experience managing complex multi-stakeholder programs.
• Strong communication and client-facing skills.
• Experience with budgeting, forecasting and contract management.
• Familiarity with risk management and performance tracking (KPIs).
• PMP certification or equivalent is a plus.

Responsibilities

• Be IDEMIA's primary customer contact and relationship owner.
• Lead and support program teams to meet objectives.
• Monitor KPIs, track milestones and manage risks.
• Oversee budgeting, forecasting and contract management.
• Ensure compliance with contractual requirements and invoicing forecasts.
• Organize work using the DRIVE process.
• Escalate issues and drive mitigation plans with stakeholders.
• Mentor Program Managers on medium-complexity programs.

Skills

Program management

Client-facing

Budgeting

Forecasting

Risk management

KPIs tracking

Stakeholder management

Education

Bachelor's degree

Job description

This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements

Key Missions:

Manages the customer relation by being IDEMIA's primary point of contact for the customer

Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities

Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work

Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives

Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers

Ensures compliance with customer requirements

Organizes and plans the work according to Program Management System process (DRIVE)

Performs the tollgates reviews

Monitors the KPIs of the Program

Takes care of risk management

Identifes issues or risks in collaboration with the technical project managers

Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management

Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts

Manages contracts management

Reinforce and ensures adherence to contract terms and conditions

Leads autonomous programs of medium complexity (medium complexity: TCV under 5M euros, new customers or highly demanding customer, high level of customization)

Coaches a Program Manager on programs with medium complexity

Leads programs of high complexity (high complexity: TCV above 5M euros, highly demanding new customer or customer know to be unreliable, new products, complex industrial organization) with support or coaching from a Program Director

Profile & Other Information:

Bachelor's degree in business, Engineering, or related field

Minimum 5–8 years of experience in program or project management, preferably in tech or government-related projects

Proven ability to manage complex programs involving multiple stakeholders and departments

Strong communication and client-facing skills

Experience with budgeting, forecasting, and contract management

Familiarity with risk management and performance tracking (e.g., KPIs, project milestones)

PMP certification or equivalent is a plus

IDEMIA, the global leader in Augmented Identity, provides a trusted environment enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space.

Securing our identity has become mission critical in the world we live in today. By standing for Augmented Identity, an identity that ensures privacy and trust and guarantees secure, authenticated and verifiable transactions, we reinvent the way we think, produce, use and protect one of our greatest assets – our identity – whether for individuals or for objects, whenever and wherever security matters. We provide Augmented Identity for international clients from Financial, Telecom, Identity, Public Security and IoT sectors.

With 15,000 employees around the world, IDEMIA serves clients in 180 countries.

IDEMIA, the global leader in Augmented Identity, provides a trusted environment enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space.

Securing our identity has become mission critical in the world we live in today. By standing for Augmented Identity, an identity that ensures privacy and trust and guarantees secure, authenticated and verifiable transactions, we reinvent the way we think, produce, use and protect one of our greatest assets – our identity – whether for individuals or for objects, whenever and wherever security matters. We provide Augmented Identity for international clients from Financial, Telecom, Identity, Public Security and IoT sectors.

With 15,000 employees around the world, IDEMIA serves clients in 180 countries.