Program Lead & Customer Success Manager

V.s.-Industry-Berhad; Kulai; On-site; MYR 90,000 - 150,000; Full time

Job summary

V.s.-Industry-Berhad in Kulai, Malaysia is seeking a seasoned Program Manager to lead program activities, coordinating with customers and internal teams to meet product launch deadlines. The role focuses on monitoring progress, guiding the team, and mitigating risks while aligning with business goals.

The ideal candidate has a Diploma or Bachelor’s degree and at least 3 years in managerial program/project roles within manufacturing or EMS sectors, with strong communication and analytical skills.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Engineering, or equivalent.
• Minimum 3 years of managerial experience in program management, project management, customer management, or related field.
• Experience in manufacturing, electronics, semiconductor, or EMS industry is a plus.
• Strong communication, coordination, analytical, and problem-solving skills.

Responsibilities

• Lead and manage program activities to ensure departmental objectives and customer requirements are achieved.
• Coordinate with customers and cross-functional teams to ensure successful new product launches according to project requirements and timelines.
• Monitor and track program progress, including changes, priorities, risks, and action plans, to achieve project goals.
• Provide guidance and support to the program team to ensure alignment with overall business objectives.
• Manage customer-related business risks, including claims, write-offs, and commercial issues.
• Analyze customer forecasts and waterfall charts to support capacity and business planning.
• Build and maintain strong relationships with customers and internal stakeholders.

Skills

Communication

Coordination

Analytical

Problem solving

Education

Diploma or Bachelor's Degree in Business Administration, Engineering, or equivalent

Job description

V.s.-Industry-Berhad in Kulai, Malaysia is seeking a seasoned Program Manager to lead program activities, coordinating with customers and internal teams to meet product launch deadlines. The role focuses on monitoring progress, guiding the team, and mitigating risks while aligning with business goals.

The ideal candidate has a Diploma or Bachelor’s degree and at least 3 years in managerial program/project roles within manufacturing or EMS sectors, with strong communication and analytical skills.