Senior Program Manager — Customer Success & Delivery

IDEMIA Public Security

Kuala Lumpur

On-site

MYR 120,000 - 180,000

Full time

4 days ago

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Job summary

IDEMIA Public Security in Kuala Lumpur, Malaysia, is seeking a Program Manager to oversee customer programs from inception through contract lifecycle, ensuring customer satisfaction, financial performance, and compliance. You will coordinate with technical teams, purchasing, legal, and supply, driving risk management and continuous improvement.

Responsibilities include leading program teams, managing KPIs, P&L, and contracts, and ensuring adherence to terms.

Responsibilities

Serves as IDEMIA's primary contact for the customer and manages the customer relationship.
Drives customer satisfaction by soliciting feedback and pursuing continuous improvement.
Ensures customer obligations are met to enable IDEMIA to perform the work.
Leads the program team (technical project team, purchasing, legal, supply, etc.) to achieve program objectives.
Provides direction to stakeholders, including partners and suppliers, on key success factors.
Ensures compliance with customer requirements and drives through program governance (DRIVE).
Organizes work and plans activities according to the Program Management System process.
Performs tollgates reviews and monitors program KPIs.
Manages risk and identifies issues with program managers; escalates when needed.
Oversees program Profit and Loss, gross margin, revenue and forecasting of invoicing.
Manages contracts and reinforces adherence to terms and conditions.
Leads autonomous programs of small complexity and, with coaching, medium complexity programs.