Strategic CSM for APAC Growth & Retention (Equity)

SleekFlow; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

13‑month salary

Share option

Fun culture

International team

Team training

Job summary

SleekFlow is seeking a strategic Customer Success Manager to manage an Malaysia-focused portfolio across SME, mid-market, and enterprise clients. You will act as a trusted advisor, helping customers maximize value from SleekFlow and drive growth.

In this role you’ll collaborate with sales, product, and marketing to reduce churn, expand accounts, and deliver measurable outcomes. Strong communication in English and regional languages is valued in a startup environment.

Qualifications

• 2+ years of experience in a client-facing role.
• Experience owning a B2B customer portfolio with retention/renewals/expansion or escalations.
• Track record of delivering value to complex customers with large employee bases.
• Clear and professional communication in English, Cantonese and Mandarin (Malay is a plus).

Responsibilities

• Manage and grow an existing customer portfolio, primarily in Malaysia, with regional exposure across Singapore and Hong Kong.
• Drive adoption, growth, and retention by building trusted relationships and delivering the maximum value of the product.
• Proactively identify churn risks, manage customer escalations, and drive recovery plans.
• Use Business Reviews to learn priorities and guide customers on SleekFlow usage.
• Discover and evangelize new use cases to deepen product adoption.
• Onboard and lead new enterprise customers to value.
• Own retention and expansion across your portfolio, identifying upsell opportunities.
• Serve as the voice of the customer by translating feedback into insights for internal teams.
• Develop training materials to ensure successful onboarding and wide adoption.
• Support team initiatives and contribute to stronger ways of working.

Skills

Relationship building

Consultative approach

Ownership

Multilingual communication

Job description

SleekFlow is seeking a strategic Customer Success Manager to manage an Malaysia-focused portfolio across SME, mid-market, and enterprise clients. You will act as a trusted advisor, helping customers maximize value from SleekFlow and drive growth.

In this role you’ll collaborate with sales, product, and marketing to reduce churn, expand accounts, and deliver measurable outcomes. Strong communication in English and regional languages is valued in a startup environment.