Strategic Customer Success Lead, Banking Tech (Malaysia)

Perfios; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Perfios, a banking-tech company, is expanding its Customer Success presence in Kuala Lumpur. You will own day-to-day relationships with a portfolio of Malaysian banking clients, translating requirements into tickets and ensuring delivery with cross-functional teams.

You will coordinate with Product/Engineering, track SLAs, and identify growth opportunities for upsell and renewals, while building deep knowledge of the local banking landscape and client needs.

Qualifications

• 4+ years in Customer Success, Account Management or Implementation.
• Exposure to Banking/Fintech/SaaS environments is a plus.
• Strong written and oral communication skills.
• Organised, detail-oriented, and reliable in logging and closing items.

Responsibilities

• Relationship & Portfolio Management: Own day-to-day relationships for Malaysian banking clients with regular check-ins and status reviews.
• Requirement Gathering: Translate client requirements into actionable tickets and track delivery.
• First-Line Escalations: Handle day-to-day issues and loop in senior CS or leadership when needed.
• Client Voice: Link between clients and Product/Engineering to capture and act on feedback.
• SLA Tracking: Monitor open items and SLA performance until closed.
• Learn the Landscape: Build knowledge of Malaysian banking and lending environments.
• Support Upsell & Renewal: Flag growth opportunities to Sales and support renewals with strong CX.

Skills

Customer Success

Account Management

Implementation

Banking Fluency

Communication

Tools

Ticketing Systems

Job description

Perfios, a banking-tech company, is expanding its Customer Success presence in Kuala Lumpur. You will own day-to-day relationships with a portfolio of Malaysian banking clients, translating requirements into tickets and ensuring delivery with cross-functional teams.

You will coordinate with Product/Engineering, track SLAs, and identify growth opportunities for upsell and renewals, while building deep knowledge of the local banking landscape and client needs.