Strategic Client Success Partner

AIA Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

AIA Malaysia is seeking a dynamic professional to join our marketing, distribution & partnership team. You will build and maintain professional relationships with clients and intermediaries to achieve sales and profitability targets, while collaborating with internal teams to optimize the customer experience.

The role requires a degree in business (or equivalent), solid client-facing experience, and strong presentation, planning and analytical skills.

Qualifications

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Possess strong presentation, planning, organization and analytical skills.
• Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
• Strong team player, adaptable and versatile in working style.
• Independent, energetic, passionate, proactive, performance driven.

Responsibilities

• Build and maintain professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
• Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
• Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
• Arrange and participate in internal and external client debrief
• Act as “door-opener” to Segment management team
• Responsible for proposing new product or initiatives for Direct Clients
• To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
• Involve in projects or initiatives that will further grow the overall CS business

Skills

Presentation

Planning

Organization

Analytical skills

Customer handling

Team player

Independent/Proactive

Education

Bachelor's degree in Business or equivalent

Job description

AIA Malaysia is seeking a dynamic professional to join our marketing, distribution & partnership team. You will build and maintain professional relationships with clients and intermediaries to achieve sales and profitability targets, while collaborating with internal teams to optimize the customer experience.

The role requires a degree in business (or equivalent), solid client-facing experience, and strong presentation, planning and analytical skills.