Strategic Client Partner & Analyst

AIA; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

AIA Shared Services in Kuala Lumpur seeks a client-facing professional to manage relationships with assigned clients and intermediaries, driving sales and profitability. You will analyse claims data, propose cost-control measures and work with internal teams to enhance the customer experience.

The role requires a business degree, strong presentation and analytical skills, and a proactive, energetic, independent mindset to deliver results for Direct Clients.

Qualifications

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Strong presentation, planning, organization and analytical skills.
• Ability to handle customer complaints and requests with urgency and objectivity.
• Independent, energetic, proactive and performance driven.

Responsibilities

• Build and maintain professional relationships with clients and intermediaries to meet sales and profitability targets.
• Provide consultative recommendations through analysis of claims and utilization reports and suggest cost-management measures.
• Collaborate with internal stakeholders to optimize customer experience.
• Arrange and participate in internal and external client debriefs.
• Propose new products or initiatives for Direct Clients.
• Monitor seamless implementation including policy enrolment, briefing, helpdesk and issuance.

Skills

Presentation skills

Planning

Analytical skills

Client-facing

Team player

Proactive

Education

Bachelor’s degree in Business

Job description

AIA Shared Services in Kuala Lumpur seeks a client-facing professional to manage relationships with assigned clients and intermediaries, driving sales and profitability. You will analyse claims data, propose cost-control measures and work with internal teams to enhance the customer experience.

The role requires a business degree, strong presentation and analytical skills, and a proactive, energetic, independent mindset to deliver results for Direct Clients.