Strategic Key Account Manager, Corporate Solutions

AIA Malaysia; Penang; On-site; MYR 67,000 - 100,000; Full time

Job summary

AIA Malaysia in Penang seeks a customer service and account management professional to build strong client relationships, analyze utilization reports, and propose cost-saving measures. The role involves collaboration with Operations, Training and Customer Experience to enhance the overall client journey.

You will engage with intermediaries and direct clients, participate in debriefs, and help roll out new products or initiatives while ensuring smooth policy enrolment and support across the

Qualifications

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Strong presentation, planning, organization and analytical skills
• Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
• Strong team player, adaptable and versatile in working style

Responsibilities

• Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
• Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
• Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
• Arrange and participate in internal and external client debrief
• Act as “door-opener” to Segment management team
• Responsible for proposing new product or initiatives for Direct Clients
• To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
• Involve in projects or initiatives that will further grow the overall CS business

Skills

Presentation skills

Planning

Organizational skills

Analytical skills

Customer service

Team collaboration

Education

Bachelor's degree in business or equivalent

Job description

AIA Malaysia in Penang seeks a customer service and account management professional to build strong client relationships, analyze utilization reports, and propose cost-saving measures. The role involves collaboration with Operations, Training and Customer Experience to enhance the overall client journey.

You will engage with intermediaries and direct clients, participate in debriefs, and help roll out new products or initiatives while ensuring smooth policy enrolment and support across the