Strategic Account Manager: Growth & Onboarding (Hybrid)

Hubtal; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Emerhub is seeking an Account Manager in Kuala Lumpur to manage client relationships from onboarding through ongoing support. You will be the main contact for accounts, coordinating with operations to keep projects moving, communicating progress, and addressing issues.

The role focuses on building long-term relationships, identifying opportunities to support clients as they grow, and increasing account value through reliable, high-quality service.

Qualifications

• 3+ years experience in account management or customer success.
• Experience in corporate secretarial services, market entry or consulting is a plus.
• Strong relationship-building and communication skills.
• Ability to work with international clients and teams.
• Proactive problem-solver with project management ability.

Responsibilities

• Manage a portfolio of clients and build strong working relationships.
• Guide new clients through onboarding, explain next steps and timelines.
• Coordinate with internal teams and external partners to deliver services.
• Track project progress and keep clients informed with regular check-ins.
• Address client inquiries and resolve concerns with relevant specialists.
• Identify opportunities to introduce additional services to meet client needs.
• Support client retention through consistent communication and follow-through.

Job description

Emerhub is seeking an Account Manager in Kuala Lumpur to manage client relationships from onboarding through ongoing support. You will be the main contact for accounts, coordinating with operations to keep projects moving, communicating progress, and addressing issues.

The role focuses on building long-term relationships, identifying opportunities to support clients as they grow, and increasing account value through reliable, high-quality service.