Account Manager

Hubtal; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Emerhub is seeking an Account Manager in Kuala Lumpur to manage client relationships from onboarding through ongoing support. You will be the main contact for accounts, coordinating with operations to keep projects moving, communicating progress, and addressing issues.

The role focuses on building long-term relationships, identifying opportunities to support clients as they grow, and increasing account value through reliable, high-quality service.

Qualifications

• 3+ years experience in account management or customer success.
• Experience in corporate secretarial services, market entry or consulting is a plus.
• Strong relationship-building and communication skills.
• Ability to work with international clients and teams.
• Proactive problem-solver with project management ability.

Responsibilities

• Manage a portfolio of clients and build strong working relationships.
• Guide new clients through onboarding, explain next steps and timelines.
• Coordinate with internal teams and external partners to deliver services.
• Track project progress and keep clients informed with regular check-ins.
• Address client inquiries and resolve concerns with relevant specialists.
• Identify opportunities to introduce additional services to meet client needs.
• Support client retention through consistent communication and follow-through.

Job description

About Emerhub

Emerhub helps international businesses set up and operate in Southeast Asia. Our services include company registration, licensing, accounting, tax, payroll and immigration support.

About the role

We’re looking for an Account Manager to manage client relationships and help clients navigate Emerhub’s services, from onboarding through ongoing support.

You’ll be the main point of contact for your accounts, working closely with our operations teams to keep projects moving, communicate progress and resolve issues. You’ll also identify opportunities to support clients as their businesses grow, helping strengthen long-term relationships and increase account value.

What you’ll do

• Manage a portfolio of clients, understand their business needs and build strong working relationships
• Guide new clients through onboarding, explaining next steps, required information and expected timelines
• Coordinate with internal teams and external partners to deliver agreed services
• Track project progress, follow up on outstanding items and keep clients informed through regular check-ins
• Address client inquiries and concerns, involving the relevant specialists when needed
• Identify opportunities to introduce additional services that meet clients’ needs
• Support client retention by maintaining consistent communication and following through on commitments

What we’re looking for

• At least 3 years of experience in account management, customer success or a similar client-facing role
• Experience in corporate secretarial services, market entry or consulting is an advantage
• Strong relationship-building skills and a focus on delivering reliable, high-quality client service
• Excellent communication and interpersonal skills, with the ability to work effectively with international clients and colleagues
• Strong organizational and project management skills, including the ability to manage multiple accounts and priorities
• A proactive approach to solving problems and identifying opportunities to support clients
• A bachelor’s degree in Business, Management, Communications or a related field, or equivalent practical experience

Location and working arrangement

This is a full-time, hybrid position based in Kuala Lumpur, Malaysia.