Store Team Lead & Customer Experience

Maxis; Kampung Baru Tanah Hitam Chemor; On-site; MYR 39,000 - 61,000; Full time

Job summary

Maxis in Malaysia is seeking a capable Store Manager to lead daily store operations, drive sales targets, and uphold service standards. You’ll assist the HoMC, coach the team, manage traffic flow, and ensure smooth customer journeys, while deputising in the HoMC’s absence to maintain continuity of management.

The role rewards performance, teamwork, and a bias for action. Join Maxis to contribute to a dynamic retail environment and be part of a nationwide brand powering technology access for

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Maxis in Malaysia is seeking a capable Store Manager to lead daily store operations, drive sales targets, and uphold service standards. You’ll assist the HoMC, coach the team, manage traffic flow, and ensure smooth customer journeys, while deputising in the HoMC’s absence to maintain continuity of management.

The role rewards performance, teamwork, and a bias for action. Join Maxis to contribute to a dynamic retail environment and be part of a nationwide brand powering technology access for