Deputy Store Manager — Retail & Sales Leader

Menara Maxis; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Maxis Malaysia is seeking a capable Store Manager in Kuala Lumpur to lead daily store operations, drive sales targets and deliver an exceptional customer journey. You will collaborate with the HoMC and store team to execute plans with commitment and accountability.

In this role you will coach staff, monitor performance, ensure compliance with SOPs, manage inventory and cash handling, and deputise for the HoMC when required to keep operations running smoothly and cohesively across the team.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Skills

Store management

Customer service

Team leadership

Inventory management

Cash handling

Job description

Maxis Malaysia is seeking a capable Store Manager in Kuala Lumpur to lead daily store operations, drive sales targets and deliver an exceptional customer journey. You will collaborate with the HoMC and store team to execute plans with commitment and accountability.

In this role you will coach staff, monitor performance, ensure compliance with SOPs, manage inventory and cash handling, and deputise for the HoMC when required to keep operations running smoothly and cohesively across the team.