Deputy Store Manager & Customer Experience Lead

Maxis; West Coast Division; On-site; MYR 45,000 - 89,000; Full time

Job summary

Maxis is seeking a store leader to drive performance and customer excellence within Malaysia. You will act as second-in-command to the HoMC, ensuring smooth daily operations, high sales, and compliant processes.

You will coach and motivate the store team, manage traffic flow and presentation, and report on performance metrics to the HoMC, helping the team achieve targets in a fast-paced retail environment.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Maxis is seeking a store leader to drive performance and customer excellence within Malaysia. You will act as second-in-command to the HoMC, ensuring smooth daily operations, high sales, and compliant processes.

You will coach and motivate the store team, manage traffic flow and presentation, and report on performance metrics to the HoMC, helping the team achieve targets in a fast-paced retail environment.