Store Supervisor: Lead Retail Ops & Team

QL Maxincome Sdn Bhd (FamilyMart); Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

FamilyMart Malaysia is seeking a Store Supervisor for Dataran Sunway to oversee daily store operations, ensure policy adherence, and maintain high service standards for customers. This role involves forecasting, planning, ordering and stocking merchandise to keep stock availability at all times, and guiding staff to deliver professional retail service.

You will deputize for the Store Manager in their absence, ensure cleanliness, safety and housekeeping, and be prepared to work on shifts,

Qualifications

• Possess at least an SPM qualification or have relevant retail experience.
• Able to communicate clearly in both Bahasa Malaysia and English.
• Preferably has 1–2 years of experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to work at retail outlets and relocate to other locations when required.
• Able to work on a shift basis, including weekends and public holidays.
• Possess own transport.

Responsibilities

• Responsible to ensure daily store operations adhere to company policies and operating standards.
• Forecast, plan, order and stock merchandise to ensure stocks availability at all times.
• Ensures effective and economic use of staff retail operations department to achieve its objectives.
• Promotes professionalism of staff in retail operation department.
• To guide and ensure the system for overall store activities in good order.
• Deputies to manage store in the absence of Store Manager.
• To ensure store cleanliness, safety and housekeeping.
• Undertakes other tasks as required by superiors.

Skills

Bilingual Bahasa Malaysia & English

Customer service

Education

SPM qualification

Job description

FamilyMart Malaysia is seeking a Store Supervisor for Dataran Sunway to oversee daily store operations, ensure policy adherence, and maintain high service standards for customers. This role involves forecasting, planning, ordering and stocking merchandise to keep stock availability at all times, and guiding staff to deliver professional retail service.

You will deputize for the Store Manager in their absence, ensure cleanliness, safety and housekeeping, and be prepared to work on shifts,