Outlet Supervisor - Aman Suria

myBurgerLab Sdn Bhd; Petaling Jaya; On-site; MYR 40,000 - 65,000; Full time

Benefits offered by this job

Staff meals provided

Staff discount

Uniform

Insurance

Additional leave

Promotion opportunities

Job summary

myBurgerLab Sdn Bhd is seeking a hands-on leader to keep operations running smoothly in a dynamic fast-paced environment. You will oversee daily store operations, schedule shifts, uphold service flow, and ensure the unique myBurgerLab atmosphere.

You will lead and develop your team, train new hires, handle customer feedback with care, and ensure fast, accurate service with high food quality and SOP compliance.

Qualifications

• SPM/STPM/Diploma or higher required.
• 1–2 years of supervisory experience in F&B or similar fast-paced environments.
• Friendly, approachable personality with strong people skills.
• Excellent communication and problem-solving abilities.
• Calm under pressure and adaptable to changes.

Responsibilities

• Oversee daily store operations, including shift scheduling and service flow.
• Ensure high food quality and consistent SOP compliance.
• Lead, train, and develop team members; onboard new hires.
• Manage inventory, wastage, and safety practices.
• Handle customer feedback with professionalism and care.
• Maintain a fast, friendly, and accurate service standard.

Skills

Team leadership

Customer service

Communication

Problem solving

Calm under pressure

Team player

Education

SPM/STPM/Diploma or higher

Job description

We’re searching for a passionate, hands‑on leader who can keep the energy high and operations running seamlessly, from great service to great burgers. If you enjoy leading a team, delighting customers, and staying cool under pressure, this role could be your next big step.

What You’ll Be Doing

Keep Operations Running Smoothly

Oversee daily store operations, including shift scheduling, cleanliness, and smooth service flow.

Ensure the outlet runs efficiently while maintaining the unique myBurgerLab atmosphere.

Tackle challenges quickly, calmly, and effectively.

Lead by example, providing warm, friendly, and memorable experiences for every customer.

Handle customer feedback professionally and resolve issues with care.

Maintain fast, accurate, and consistently positive service standards.

Maintain High Food Quality

Ensure every burger and side dish meets myBurgerLab’s standards for quality, taste, and presentation.

Follow and enforce all Standard Operating Procedures (SOPs).

Monitor consistency, hygiene, and food safety practices.

Lead & Develop Your Team

Train, motivate, and guide team members to perform at their best.

Support onboarding for new hires and provide ongoing training.

Provide regular feedback and cultivate a positive, respectful team culture.

Manage Inventory & Safety

Monitor stock levels, manage orders, and minimize wastage.

Ensure all equipment is properly maintained and safety standards are followed.

Conduct safety briefings, drills, and keep emergency plans current.

What We’re Looking For

Minimum SPM/STPM/Diploma or higher.

1–2 years of supervisory experience in F&B or similar fast‑paced environments.

Friendly, approachable personality with strong people skills.

Excellent communication and problem‑solving abilities.

Calm under pressure and adaptable to changes.

A team player who values collaboration and good workplace vibes.

Willing to work evenings, weekends, and public holidays.

Open to Malaysians only.

Why Join myBurgerLab?

Fun, supportive culture with real pathways for career advancement.

Staff meals provided.

Hands‑on learning and leadership development opportunities.

Additional leave benefits.

Job Type: Full‑time

Additional leave

Meal provided

Opportunities for promotion

Creative Flavors, Great Burgers and even Better Service. These are the tenets that have driven myBurgerLab since our inception in 2012.

Inspired by brands such as In‑N‑Out Tribute and Shake Shack, we were driven to re‑create the experience back home in Malaysia. We knew that it would take more than just great food to make a difference in the Malaysian F&B scene, we also had to leave a lasting impression on our guests too. Which is why, at myBurgerLab, our greatest commodity, is our people. Whether it's the guests that walk in to the labs, or our very own 'Geeks' that work hard on a daily basis to churn out awesome burgers, myBurgerLab wouldn't be where it is today without them.

Our team comprises mainly of youths, many of them working part‑time while studying to earn some extra money and learn new skills. Despite that, we also do our best to be a platform for young graduates to grow themselves, and level up themselves to better prepare themselves for the working world.

What's it like working at myBurgerLab? It's fast‑paced, and it's busy. But we promise, for the most part, we have tons of fun, and awesome burgers while we're at it.

Creative Flavors, Great Burgers and even Better Service. These are the tenets that have driven myBurgerLab since our inception in 2012.

Inspired by brands such as In‑N‑Out Tribute and Shake Shack, we were driven to re‑create the experience back home in Malaysia. We knew that it would take more than just great food to make a difference in the Malaysian F&B scene, we also had to leave a lasting impression on our guests too. Which is why, at myBurgerLab, our greatest commodity, is our people. Whether it's the guests that walk in to the labs, or our very own 'Geeks' that work hard on a daily basis to churn out awesome burgers, myBurgerLab wouldn't be where it is today without them.

Our team comprises mainly of youths, many of them working part‑time while studying to earn some extra money and learn new skills. Despite that, we also do our best to be a platform for young graduates to grow themselves, and level up themselves to better prepare themselves for the working world.

What's it like working at myBurgerLab? It's fast‑paced, and it's busy. But we promise, for the most part, we have tons of fun, and awesome burgers while we're at it.

Perks and benefits Medical Dental Staff Meal, Staff Discount, Uniform, Insurance, Ad