Store Supervisior

myBurgerLab Sdn Bhd; Subang Jaya; On-site; MYR 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Staff Meal

Staff Discount

Uniform

Insurance

Job summary

myBurgerLab Mytown, Malaysia is seeking a hands-on Operations Supervisor to oversee daily store activities across all outlets. You will manage shift schedules, cleanliness, and ensure fast, friendly service in a fast-paced environment.

You will lead and train a small team, monitor quality, handle customer issues promptly, and uphold SOPs. This role requires a flexible schedule including evenings and weekends.

Qualifications

• Minimum SPM/STPM/ Diploma or any higher qualifications.
• Minimum 1-2 years of experience in a supervisory role in food and beverage industry or related field.
• Experience in a fast-paced restaurant or retail environment is preferred.
• Friendly and engaging personality, with the ability to create a welcoming environment for both staff and customers.
• Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of people.
• The capacity to handle pressure and solve problems in a calm and efficient manner, demonstrating patience in challenging situations.
• A willingness to learn and adapt to new procedures, with the ability to quickly understand and apply new information and skills.
• The ability to work effectively as part of a team, demonstrating a cooperative attitude and promoting a harmonious work environment.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays, to meet the industry needs.

Responsibilities

• Oversee daily operations and shift scheduling.
• Maintain store cleanliness and safety.
• Lead onboarding, training, and performance feedback.
• Uphold food quality and presentation according to SOPs.
• Manage inventory and quality control.
• Ensure safety guidelines and equipment upkeep.
• Conduct safety drills and emergency plans.
• Balance service speed with customer experience and product quality.

Skills

Store operations

Team leadership

Customer service

Training & onboarding

Education

SPM/STPM/Diploma or higher

Tools

POS system

Job description

Oversee the smooth running of daily operations at myBurgerLab outlets, including shift scheduling and store cleanliness.

To ensure the store operates as efficiently as possible.

Be the champion of excellent customer service in the store by consistently deliver a warm, welcoming, and enjoyable experience for every customer, handle any complaints or issues swiftly, and ensure our service is as speedy as IT is friendly.

Assist in developing, managing, and leading a high-performing team. This includes onboarding new team members, providing ongoing training, scheduling, and offering performance feedback regularly. The leadership should cultivate an environment of respect, cooperation, and positivity.

Ensuring the quality and consistency of our products is key to success.

Uphold our standards of food quality and presentation, and ensure that all products are served with the highest standards according to Standard Operating Procedures.

Manage inventory effectively, maintain our strict quality control procedures, and deal swiftly with any issues that arise.

Ensure all safety guidelines and protocols are followed within the store and oversee the proper use, maintenance, and cleanliness of all store equipment.

Regularly train the staff about safety regulations, conduct safety drills, and maintain an emergency response plan.

Create a balance between providing exceptional service and maintaining speedy operations.

Execute strategies and tasks that enhance quick and accurate product and service without compromising on customer experience or product quality.

Job Requirements

Minimum SPM/ STPM/ Diploma or any higher qualifications.

Minimum 1-2 years of experience in a supervisory role in food and beverage industry or related field.

Experience in a fast-paced restaurant or retail environment is preferred.

Friendly and engaging personality, with the ability to create a welcoming environment for both staff and customers.

Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of people.

The capacity to handle pressure and solve problems in a calm and efficient manner, demonstrating patience in challenging situations.

A willingness to learn and adapt to new procedures, with the ability to quickly understand and apply new information and skills.

The ability to work effectively as part of a team, demonstrating a cooperative attitude and promoting a harmonious work environment.

Willingness to work a flexible schedule, including evenings, weekends, and holidays, to meet the industry needs.

This role will be based at myBurgerLab Mytown.

Job Type: Full-time

Additional leave

Health insurance

Creative Flavors, Great Burgers and even Better Service. These are the tenets that have driven myBurgerLab since our inception in 2012.

Inspired by brands such as In-N-Out Tribute and Shake Shack, we were driven to re-create the experience back home in Malaysia. We knew that it would take more than just great food to make a difference in the Malaysian F&B scene, we also had to leave a lasting impression on our guests too. Which is why, at myBurgerLab, our greatest commodity, is our people. Whether it's the guests that walk in to the labs, or our very own 'Geeks' that work hard on a daily basis to churn out awesome burgers, myBurgerLab wouldn't be where it is today without them.

Our team comprises mainly of youths, many of them working part-time while studying to earn some extra money and learn new skills. Despite that, we also do our best to be a platform for young graduates to grow themselves, and level up themselves to better prepare themselves for the working world.

What's it like working at myBurgerLab? It's fast-paced, and it's busy. But we promise, for the most part, we have tons of fun, and awesome burgers while we're at it.

Creative Flavors, Great Burgers and even Better Service. These are the tenets that have driven myBurgerLab since our inception in 2012.

Inspired by brands such as In-N-Out Tribute and Shake Shack, we were driven to re-create the experience back home in Malaysia. We knew that it would take more than just great food to make a difference in the Malaysian F&B scene, we also had to leave a lasting impression on our guests too. Which is why, at myBurgerLab, our greatest commodity, is our people. Whether it's the guests that walk in to the labs, or our very own 'Geeks' that work hard on a daily basis to churn out awesome burgers, myBurgerLab wouldn't be where it is today without them.

Our team comprises mainly of youths, many of them working part-time while studying to earn some extra money and learn new skills. Despite that, we also do our best to be a platform for young graduates to grow themselves, and level up themselves to better prepare themselves for the working world.

What's it like working at myBurgerLab? It's fast-paced, and it's busy. But we promise, for the most part, we have tons of fun, and awesome burgers while we're at it.

• Perks and benefits Medical Dental Staff Meal, Staff Discount, Uniform, Insurance, Ad