Assistant Supervisor – Retail Store Ops

Phone Mate; Kuching; On-site; MYR 28,000 - 39,000; Full time

Job summary

Phone Mate in Kuching, Malaysia invites a dedicated Assistant Supervisor to support daily store operations. This full-time on-site role works with the Store Supervisor to manage opening and closing, staff scheduling, and floor presentation.

You will help maintain high customer service standards, assist training, monitor stock, coordinate promotions, and prepare simple sales reports. The position requires flexible hours, including weekends and public holidays, and a hands-on approach in a busy

Qualifications

• Demonstrated experience in retail or customer-facing roles with strong customer service and communication skills.
• Basic supervisory or team-leading experience, including the ability to support staff, delegate tasks, and assist with scheduling.
• Comfort with point-of-sale systems, cash handling, and simple store administration and reporting.
• Interest in mobile phones and accessories, with the ability to learn product features and advise customers effectively.
• Strong problem-solving skills, reliability, and the ability to work flexible hours, including weekends and public holidays.
• Additional training in retail management or customer service is an advantage.
• Ability to stand for extended periods and perform basic physical tasks related to stock handling and store maintenance.

Responsibilities

• Open and close procedures oversight and daily store operations.
• Staff scheduling support and coordination.
• Floor management, displays, and stock monitoring.
• Handle customer inquiries or escalations as needed.
• Assist with promotions and simple sales reporting.
• Maintain store cleanliness and ensure compliance with policies and safety guidelines.

Skills

Retail/customer-facing experience

Supervisory/Team-leading experience

Customer service and communication

Flexible hours (weekends/holidays)

Tools

POS systems

Cash handling

Job description

Phone Mate in Kuching, Malaysia invites a dedicated Assistant Supervisor to support daily store operations. This full-time on-site role works with the Store Supervisor to manage opening and closing, staff scheduling, and floor presentation.

You will help maintain high customer service standards, assist training, monitor stock, coordinate promotions, and prepare simple sales reports. The position requires flexible hours, including weekends and public holidays, and a hands-on approach in a busy