Retail Store Manager (Alamanda)

Maxis; Putrajaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

Maxis is seeking a store leader for its Alamanda center in Malaysia. You will head a customer-centric team, drive sales and service KPIs, and manage day-to-day store operations including inventory and cash control.

You will coach staff to deliver exceptional service, foster a high-performance culture, and ensure adherence to SOPs while optimizing revenue through strategic store initiatives.

Qualifications

• Experience leading a retail store or frontline sales team.
• Proven ability to manage operations and drive KPI performance.
• Strong customer service mindset with coaching and development skills.

Responsibilities

• Lead the Maxis Center in Alamanda to deliver premier customer experiences.
• Drive store performance to meet or exceed sales and service KPIs.
• Coach and develop the store team to achieve targets and maintain a positive culture.
• Oversee inventory, cash handling, and compliance with SOPs.
• Implement sales and service strategies to maximize revenue and customer satisfaction.

Skills

Store leadership

Team coaching

Operations management

Sales & service KPIs

Customer experience

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

To lead the Maxis Center in Alamanda, focusing on delivering an unmatched customer experience. This role manages overall store performance, drives operational excellence, and develops the team to create a great service and high-performance culture.

Principal Accountabilities

• Drive store performance to meet and exceed all sales and service KPIs.
• Lead, coach, and develop the store team to achieve targets and foster a positive culture.
• Manage all aspects of store operations, including inventory, cash management, and compliance.
• Execute sales and service strategies to enhance customer experience and drive revenue.
• Ensure strict adherence to all company SOPs, security policies, and audit requirements.
• Create an innovative and customer-centric environment in the store.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.