Store Operations Specialist

CSAC TRADING SDN.BHD.; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

CSAC TRADING SDN.BHD. in Kuala Lumpur seeks an Operations Specialist to drive customer service, membership programs and data-driven market analysis. You will coordinate retail operations across multiple stores and support reporting processes.

The ideal candidate has 3+ years in retail operations management, cosmetics/beauty industry preferred, and fluent in Chinese, English, and Malay. Proficiency with messaging apps like WeChat and WhatsApp is highly valued.

Qualifications

• 3+ years in retail operations management.
• Experience in cosmetics/beauty industry preferred.
• Experience in multi-store management across chain stores.
• Excellent data analysis, communication and coordination, and team management skills.
• Fluent in Chinese, English, and Malay (written and spoken).
• Major in Marketing, Business Administration, or related field is preferred.

Responsibilities

• Customer service and membership management
• Data reporting and market analysis

Skills

Retail operations management

Data analysis

Team management

Cross-cultural communication

Multilingual (CN/EN/ML)

Education

Marketing/Business Administration degree

Tools

WeChat

WhatsApp

Job description

Customer service and membership management

Data reporting and market analysis

About you

3+ years of experience in retail operations management; experience in the cosmetics/beauty industry is preferred

Experience in multi-store management; familiar with chain store operational processes

Excellent data analysis, communication and coordination, and team management skills

Fluent in Chinese, English, and Malay (written and spoken); able to use WeChat and WhatsApp

Major in Marketing, Business Administration, or a related field is preferred

What can I earn as an Operations Specialist