Assistant Operation Manager (Merchandising)

Always Marketing Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Always Marketing Malaysia Sdn Bhd is seeking an Assistant Operation Manager to lead high-performing teams and ensure smooth daily operations, field execution, and performance improvements. You will collaborate with clients, field teams, and internal stakeholders to drive campaign efficiency, timely delivery, and excellence across outlets.

The role requires strong leadership, communication, and analytical skills, with the ability to travel frequently within the Central region and beyond as

Qualifications

• Minimum SPM, Diploma, Advanced Diploma, or Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• Experience in FMCG operations, field sales, or retail operations is highly preferred.
• Fluent in Mandarin, English, and Bahasa Malaysia.

Responsibilities

• Oversee merchandising project, overall daily operations and ensure project effectiveness and KPI achievements.
• Serve as contact point to clients on merchandising project.
• Monitor and manage headcount fulfillment for the projects (recruitment, onboarding, replacements).
• Ensure retail performance standard & outlets execution are complied.
• Address issues and implement resolutions.
• Monitor & review merchandisers’ performance based on the KPIs set.
• Monitor merchandiser performance (including sales achievement of assigned cluster).
• Align with project key account PIC & region sales PIC on SOPs execution.
• Weekly reports compilation, if any.
• Market visit/outlet audit.

Skills

Leadership

People Mgmt

Coaching

Presentation

KPI tracking

Data analysis

Stakeholder mgmt

Merchandising

Communication

MS Office

Education

Bachelor’s Degree in Business Administration or related field

Tools

Microsoft Excel

Job description

About the role
We are looking for an individual who are ready to lead high-performing teams and keep operations running like a well-oiled machine to join us as Assistant Operation Manager to support daily operations, field execution, and team performance to ensure campaigns are delivered efficiently, on time, and with excellence. You will work closely with clients, field teams, and internal stakeholders to drive operational success and KPI performance.

Key responsibilities

• Oversee merchandising project, overall daily operations and ensure project effectiveness and KPI achievements.
• Serve as contact point to clients on merchandising project.
• Monitor and manage headcount fulfillment for the projects (recruitment, onboarding, replacements).
• Ensure retail performance standard & outlets execution are complied.
• Address to compliments and action to resolve.
• Monitor & review merchandisers’ performance based on the KPIs set.
• Monitor merchandiser performance (including sales achievement of assigned cluster).
• Align with project key account PIC & region sales PIC on SOPs execution.
• Weekly reports compilation, if any.
• Market visit/outlet audit.

Requirements

• Minimum SPM, Diploma, Advanced Diploma, or Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• Experience in FMCG operations, field sales, or retail operations is highly preferred.
• Fluent in Mandarin, English, and Bahasa Malaysia.
• Based in the Central Region and willing to travel frequently, including to Sabah and Sarawak.
• Strong leadership, people management, coaching, and presentation skills.
• Results-driven with excellent analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels.
• Proficient in Microsoft Office and comfortable working with performance reports and business data.