Retail Operations Manager (Kuala Lumpur / Selangor)

SHINS; Selangor; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Commission

Staff discounts

Travel allowance

Leadership training

Job summary

SHINS is seeking a Retail Operations Manager in Kuala Lumpur/Selangor to lead daily store operations, drive sales, and develop leaders across premium beauty brands. You will manage staff, track performance, and ensure customer satisfaction in a fast-paced environment.

The role offers bonuses, travel opportunities, and a strong development program within Malaysia’s leading beauty retail chain.

Qualifications

• Bachelor’s Degree in Business Management or similar.
• Ability to analyze data and understand business needs.
• Strong communication and people skills.

Responsibilities

• Manage daily store operations including sales, staff, and making sure customers are happy
• Lead and support a team of sales supervisors to hit sales targets
• Recruit, train, and develop future leaders in the team
• Keep track of daily sales and make sure monthly and yearly goals are met
• Share feedback on sales, promotions, customer opinions, and market trends
• Manage store inventory to keep stock levels right and avoid shortages

Skills

Data analysis

People skills

Communication

Leadership

Travel willingness

Education

Bachelor’s Degree in Business Management

Job description

Retail Operations Manager (Kuala Lumpur / Selangor)

Are you ready to lead and grow with us? We’re looking for a Retail Operations Manager to manage daily store operations and help our beauty stores succeed. If you enjoy working with people, driving sales, and leading teams, this could be the perfect role for you!

What You’ll Do:

Manage daily store operations including sales, staff, and making sure customers are happy

Lead and support a team of sales supervisors to hit sales targets

Recruit, train, and develop future leaders in the team

Keep track of daily sales and make sure monthly and yearly goals are met

Share feedback on sales, promotions, customer opinions, and market trends

Manage store inventory to keep stock levels right and avoid shortages

What We’re Looking For:

Bachelor’s Degree in Business Management or similar, with at least 2 years of retail management experience

Good at analyzing data, paying attention to details, and understanding business needs

Organized, confident, and driven to meet goals in a busy environment

Strong communication and people skills

Able to earn trust and respect from your team and partners

Own transport and willing to travel when needed

What You’ll Enjoy:

Competitive salary with performance-based bonuses and commission

Career development and leadership training programs

Opportunity to work with well-known premium beauty brands

Dynamic and supportive team culture

Staff discounts on beauty products

Travel allowances for work-related trips

World class Beauty from Around the World. SHINS is a beautiful, borderless world where world-class beauty products from corners around the world, are just around the corner. SHINS is Malaysia’s leading and largest one-stop beauty retail chain store with an outstanding omnichannel presence. We offer over 5,000 types of beauty and personal care products from over 200 internationally acclaimed brands to meet customers’ beauty needs.

In line with our expansion plan, we are looking for suitable candidates to join our winning team:

What can I earn as a Retail Operations Manager