Manager, Sales Operations

XTEP MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Job summary

XTEP Malaysia is seeking an experienced Retail Operations Lead to set annual sales targets, regional goals, and store performance benchmarks. You will monitor progress, coordinate with malls and internal teams, and drive improvements across inventory, merchandising, and staff training.

Requires a diploma or above, 5+ years in retail with 2+ years in management, and Mandarin proficiency. Experience with fashion or sports brands and strong data/Excel skills are essential for success.

Qualifications

• Diploma or above is required; degree preferred in Marketing/Business Administration or related field.
• Minimum 5 years of retail experience, with 2+ years in a management role.
• Experience with fashion, apparel, or sports brands is a plus.
• Strong knowledge of retail store operations and management.

Responsibilities

• Set annual sales targets and regional targets for stores and malls.
• Monitor store performance and target achievement; report on progress.
• Provide recommendations for product purchasing and ordering.
• Improve store performance through staff training, inventory management and merchandising standards.
• Plan and manage major promotions, campaigns and store openings/closures as needed.
• Coordinate with malls, Product/Merchandising and internal teams on inventory and display standards.

Skills

Sales analysis

Team management

Staff training

Negotiation

Communication

Data analysis

Excel

Mandarin

Education

Diploma or above

Marketing/Business Admin preference

Tools

MS Office

Job description

To set the Retail Operations Department’s annual sales targets and business plans.

To set sales targets by region and store.

Follow up on store performance and target achievement.

Provide recommendations for future product purchasing and ordering.

Retail Performance Management

To set the Retail Operations Department’s annual sales targets and business plans.

Take overall responsibility for retail sales and business performance.

Manage key results such as sales, profit margin, and product sell-through rate.

Improve store performance through staff training, better customer service, inventory management, and store display standards.

Store Operations

Monitor daily store operations and ensure sales data is reported accurately and on time.

Work with Finance on inventory.

Follow up on payments from shopping malls.

Review & Control store expenses and costs.

Visiting stores during / off working hours.

Business & Market Analysis

Regularly review sales and business performance.

Monitor market trends and competitors.

Prepare business reports and identify problems.

Recommend and implement improvements to support management decisions.

Promotions & Business Growth

To plan and manage major sales promotions and brand campaigns.

Ensure promotional activities are properly carried out in stores.

Develop new business opportunities such as group purchases and key customers.

Look for new store locations and business opportunities.

Coordinate store opening, relocation, or closure activities when required.

Team Management

Manage the Retail Operations Department team and organize regular team meetings.

Manage & control the department budget.

Organize staff training and evaluate training results.

Manage employee performance, rewards, promotions, and disciplinary actions.

Develop and build a strong team culture.

Handle and report any emergency issues or problems at stores.

Internal & External Coordination

Work closely with shopping malls and other internal departments.

Coordinate with the Product/Merchandising team on product allocation and inventory.

Ensure stores follow display and merchandising standards.

Maintain a clean and attractive shopping environment.

Complete other tasks assigned by management.

Job Requirements

Diploma or above. A degree/diploma in Marketing, Business Administration, or a related field is preferred.

At least 5 years of retail experience, with at least 2 years in a retail management role.

Experience managing fashion, apparel, or sports brands is preferred.

Good knowledge of retail store operations and management.

Good skills in sales, marketing, negotiation, and staff training.

Strong ability to understand and analyze sales data.

Good knowledge of Microsoft Office, especially Excel.

Able to prepare sales reports and business analysis reports independently.

Strong communication, coordination, problem-solving, and decision-making skills.

Target-driven and able to work under pressure.

Good at managing teams and developing employees.

Proficient in speaking and reading Mandarin, as the role requires regular communication and coordination with the China team