Store Operations Lead & Customer Experience Coach

Samudera Tackles Sdn. Bhd.; Ampang Jaya; On-site; MYR 42,000 - 66,000; Full time

Job summary

Samudera Tackles Sdn. Bhd. in Malaysia is seeking a Store Operations and Customer Service Lead to oversee daily store activities and ensure a smooth, well-presented retail outlet.

You will lead, mentor, and motivate retail staff to achieve sales and service standards, provide knowledgeable product recommendations, handle customer enquiries and feedback professionally, and ensure cleanliness and organisation across the store.

Responsibilities

• Oversee daily store operations and ensure smooth running of the retail outlet.
• Lead by example in serving customers and providing knowledgeable product recommendations.
• Handle customer enquiries, feedback, and complaints professionally.
• Ensure the store is clean, organised, and well-presented at all times.

Job description

Samudera Tackles Sdn. Bhd. in Malaysia is seeking a Store Operations and Customer Service Lead to oversee daily store activities and ensure a smooth, well-presented retail outlet.

You will lead, mentor, and motivate retail staff to achieve sales and service standards, provide knowledgeable product recommendations, handle customer enquiries and feedback professionally, and ensure cleanliness and organisation across the store.