Store Leader — Drive Sales, Service & Visual Excellence

COACH South East Asia; Sepang; On-site; MYR 56,000 - 89,000; Full time

Job summary

COACH South East Asia is seeking a Store Supervisor in Malaysia to drive store productivity and profitability. You will lead by example, set the tone for the team, and deliver exceptional service while collaborating with the brand director to execute sales strategies.

You will oversee the in-store service environment, provide ongoing feedback on service behaviors, and manage relationships with key stakeholders to ensure smooth store execution.

Qualifications

• Minimum 1 to 3 years store management experience in the retail or service industry.
• Experience in working in a fast paced retail environment.
• Ability to inspire team to meet and exceed performance standards.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Excellent client service and communication skills.
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays.

Responsibilities

• Take ownership and accountability for store productivity and sales plans forecast
• Create a high energy, sales and service focused environment
• Oversee the Coach service environment within the store by offering constant feedback on service behaviors
• Manage relationships key stakeholders for smooth execution to achieve sales
• Consistently manage physical store environment to ensure that visual merchandising and store maintenance standards are met
• Identify underperforming store staff and takes focused action to manage development or counseling
• Recognize and value individual performance and communicates appropriately
• Develop plans to address key business issues, and utilizes plans to impact business and achieve desired results

Skills

Store management

Retail sales

Customer service

Excel

Outlook

Word

Tools

Excel

Word

Outlook

Job description

COACH South East Asia is seeking a Store Supervisor in Malaysia to drive store productivity and profitability. You will lead by example, set the tone for the team, and deliver exceptional service while collaborating with the brand director to execute sales strategies.

You will oversee the in-store service environment, provide ongoing feedback on service behaviors, and manage relationships with key stakeholders to ensure smooth store execution.